• Jan 2021 - Present

• Sep 2017 - Jan 2021

I work collaboratively with my customers to drive their performance and growth, providing guidance on maximizing their experience with Smart products, and proactively ensure a stable product experience.-Account Management: I maintain and grow the relationship with my portfolio of strategic accounts, with a technical focus, making clients aware of new features and identify upsell and cross sell opportunities through a constant competitive watch. Manage technical projects-Support: initial set-up phase integration, escalation of issues and monitor client satisfaction at every step of their journey with Smart AdServer technology -Pre-sales: key contact for technical matters in the sales process. Creating an in depth understanding of the customer's requirementsResponding to RFP and customer needs with personalized solutions-Consulting: I estimate, plan and schedule the implementation and configuration of the Smart solution with the clients, driving technical choices and trainings based on a deep understanding of the clients needs and organization.-Acts as a link between the different teams (Business Development, IT, Product). Assists the product team to improve the solution thanks to the technical expertise and the close working relationship with all relevant contacts at customer level. Show less

Tech Spoc, Software Engineer

• Aug 2013 - Aug 2017

Tech Account Manager for Jazztel Spain / Orange UK – Telefonica Operator Roles and responsabilities: - Management account and services. (Email/sms Delivery. Vouchering programs in Europe) - BAU activities - Functional Specs review and sign-off - SLA review and sign-off - Live Service Monitoring. Mainly keeping KPIs and alarms well under control. - First level support for incident management and incident reports management - Ensure each deliverable comes on time according to defined deadlines and within budget - Technical Documentation ownership - Manage BAU Effort - Communication with clients and 3rd parties Projects: - Jazztel - Certified SMS delivery - Jazztel - eFactura - Web Service to enable SMS and email delivery - Orange - Orange Wednesday - Vouchering program in Europe. Based on 2 for 1 cinema tickets on Wednesdays for UK and Luxembourg Show less

Software Engineer

• Aug 2012 - Aug 2013

Support and maintenance of applications using J2EE, JavaScript, HTML, XML, CSS . Provide support to the network offices or BBVA to the possible incidents that might arise. Support and maintenance of applications using J2EE, JavaScript, HTML, XML, CSS . Provide support to the network offices or BBVA to the possible incidents that might arise.

Software Engineer

• Nov 2011 - Apr 2012

Java Development. PHP programming. Developing using Symfony framework. Java Development. PHP programming. Developing using Symfony framework.

Software Engineer

• Nov 2010 - Sep 2011

Programming Java/J2EE. Development Web & Wap sites Support and monitoring Programming Java/J2EE. Development Web & Wap sites Support and monitoring