Experience

CSCBANK

• 1 - 100 Employee

• Assistant Senior Section Head

  • Jun 2022 - Present

• Assistant Section Head

  • Sep 2019 - Jun 2022

  • Handle a Portfolio of 9 clients (5 local banks and 4 International banks)• Manage a team of 4 officers handling the daily requests: Ensure effectiveness and efficiency in the running process• Discuss the clients’ need and assist them on preparing the related product setups• Coordinate with concerned departments on creating client reports• Handle the complete testing process before the launching of the new products • Share with the clients all Card Associations’ mandates and make sure they abide before deadlines• Ensure the completion of workflow within time frames Show less



IBL Bank sal

• Lebanon
• Banking
• 100 - 200 Employee

• Head of Card Business Development

  • Jan 2015 - Aug 2019

  • Discuss the cards’ strategy during internal meetings• Implement the cards’ procedures and setups• Carry out the detailed studies on cards’ profitability and loyalty programs • Coordinate with the involved departments on the product launching• Ensure a proper reporting to the management on sales activity• Implement a procedure for the creation of University IDs that can be activated as payment cards, with special loyalty programs• Manage the live migration of 5,000 cards to a new platform (WAY4) without impacting the clients Show less

• Senior Officer Credit Card Department

  • Sep 2012 - Dec 2014

  • Manage the daily cards’ requests (issuance, activation, replacement...etc)• Handle the fraud alerts/security checks and follow up with third partyprocessor• Prepare monthly and semi-annual reports