Experience

Zurich Australia

• Financial Services
• 400 - 500 Employee

• Quality Assurance Specialist

  • Sep 2019 - Present



Cover-More Group

• Insurance
• 300 - 400 Employee

• Claims Officer

  • Mar 2016 - Sep 2019

  responsible for accessing claims end to end.

• Claims Liason Officer

  • Mar 2015 - Mar 2016

  Currently I am working with Cover-more travel insurance as a claims liason officer.My primary responsibility is to understand the policy wordings and provide all the information to customers that include policy coverage, claims processing and all other customer queries.I am responsible for processing of all the travel claims i.e. starting from registering the claims till the settlement is done.



HDFC ERGO General Insurance

• India
• Insurance
• 700 & Above Employee

• Travel claims manager

  • Jul 2012 - Jan 2015

   Acting as an initial point of contact for the clients.  Coordinating with customers to evaluate the severity of their issues and set correct case priorities.  Reporting of status and feedback to customer regarding their issues/requests.  Reporting the issues and requests in query registry (computerized system).  Initial diagnosis of the cases reported.  Acting as an initial point of contact for the clients.  Coordinating with customers to evaluate the severity of their issues and set correct case priorities.  Reporting of status and feedback to customer regarding their issues/requests.  Reporting the issues and requests in query registry (computerized system).  Initial diagnosis of the cases reported.