Experience

MODERN HOME HEALTH CARE, INC.

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Advocate/Director of Sales & Marketing

  • Nov 2022 - Present



A Better Solution In Home Care and Nursing

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• VP of Operations

  • Oct 2021 - Present

   I oversee the management of the home health division for A Better Solution. In this role, my responsibilities include ensuring adequate staffing, recruiting qualified administrative/support staff and clinicians, managing office operations, and adopting relevant policies to ensure quality and adherence to industry regulations.  My duties extend to fiscal issues such as creating operational budget and P&L forecasting. I ensure that clinical staff follow proper procedures/protocols and processes while providing quality care services to patients.  I have to make sure that my staff (both support/administrative and clinical) are aware and up to date with current industry trends and Medicare regulation changes by facilitating in house training and in-services provided by vendors and industry partners. Collaborate with department heads to make sure the division meets it’s goals while implementing cost effective measures to deliver and achieve patients’ quality of care.I plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization. Improve Streamline Collaborate Execute Strategize



KAMELYA HOME HEALTH INC

• United States
• Medical Practices

• Chief Marketing Officer

  • Dec 2019 - Sep 2021

• Chief Marketing Officer/ Managing Partner

  • Jun 2018 - Dec 2019

  *Oversight of the whole marketing & sales force, staff management, *Oversees brand awareness and campaigns*Develops Marketing collateral and strategic partnerships with healthcare industry professionals and vendors *Oversight of the whole marketing & sales force, staff management, *Oversees brand awareness and campaigns*Develops Marketing collateral and strategic partnerships with healthcare industry professionals and vendors

• Director Of Business Development

  • May 2016 - May 2018

  • Lead Modern Home Health Care in defining and maintaining the highest quality home health care standards and keep up with the industry’s best practices while building a collective vision for a vigorous push of our skilled nursing, physical, occupational & speech therapy services• Perform key leadership and liaison role for continued improvement and strengthening relationships between Modern Home Health Care, in San Diego community• Develop, Promote & Execute Modern Home Health Care programs to enhance safety & better quality of life for the elderly population • Establishing and maintaining a coordinated and compassionate case management philosophies for all patients by maintaining OPEN communication channels between clinicians, office staff and marketing department • Identify and cultivate business opportunities & respond to referral sources’ and alliances’ requirements, and help craft insightful, high-quality responses, increasing the likelihood of gaining business.



Amaya Springs Healthcare

• United States
• Medical Practices
• 1 - 100 Employee

• Director of Marketing

  • Jul 2015 - Apr 2016

  • Achieves facility daily census goals • Serves as a liaison between the facility and referral sources including, but not limited to, hospitals, physicians, community organizations and home health agencies.• Develops objectives and strategies to maximize short and long-term admissions utilizing key referral sources.• Serves as a liaison between the facility and patients/family members with a specific focus on customer service.• Works with interdepartmental team to coordinate screening and admission of patients to the facility.• Collects and distributes facility statistics for internal and external purposes.• Provides feedback to interdepartmental teams on process improvement and customer service challenges.• Conducts appropriate research and analysis of local market and current market trends.• Maintains effective and timely communications with facility administrator, designated team members and key referral sources.• Develop and spearhead facility’s customer service initiatives.• Conducts facility tours for prospective patients, families and other guests as needed.• Participate/attend required facility meetings and other meetings as deemed appropriate by facility Administrator.• Maintains knowledge base of Medicare, Medicaid and private insurance reimbursement, processes and policies.• Manages all daily activities within facility as deemed necessary by Facility administrator.• Effectively networks with appropriate referral sources.• Establish facility as a community educational resource.• Conduct appropriate marketing functions to establish facility as a market leader.



Absolute Care Health Systems

• United States
• Hospitals and Health Care

• Director of Marketing & Business Development

  • Oct 2014 - Jun 2015

  • Provides daily coordination for new referrals and existing patient. • Assists in the coordination of patient care and resolution of patient problems. • Studies and learns the knowledge of community health principles and practices • Continually learns Medicare guidelines and regulations updates regarding HHC services and the health care industry. • Substitutes as an intake specialist as needed. • Responsible for coordination of the company’s services with hospital discharge planners, individual physicians, skilled nursing facilities, and any other referral sources*Build and develop strategic relationships with referral sources that include hospital systems, physician practices, casemanagers, assisted living communities and other entities that support the senior population.• Participate in developing new business opportunities through community outreach and leverage industry trends and data to demonstrate the value that we bring to patients with our clinical programs.• Educate the medical community on our clinical programs that improve patient outcomes and allow them to maintain their home environment and prevents re-hospitalizations• Present disease-specific clinical programs to promote positive patient outcomes.• Work closely with the clinical operations team to ensure seamless care transition coordination from an acute care setting to home.



Grandcare Home Healtn formerly American Health Services of San Diego

• Patient Relations/Business Development

  • Aug 2012 - Sep 2014

  My position entailed breaking into new territories and new referral networks for in home health care services which includes but not limited to: 1. clinical staffing (home health) 2. Non-clinical needs (home care) and 3. Concierge medicine • Track, analyze and report referral activities by referral sources • Develop & maintain ongoing relationships with potential referral sources such as physicians, physicians office staff, ALFs, ILFs, SNFs, hospital staff and professionals ( lawyers, brokers, accountants, etc) who serve high-wealth older clients • Assists with clients/patients communication and problem resolution • Primary point of contact with inside office support staff and clients/patients/referral sources to resolve any and all problems identified during the service episode • Functions as the liaison between Grandcare and the referrals sources and always look for opportunities to improve careand services