Product Manager

• Aug 2022 - Present

• Feb 2023 - Present

- I facilitated the development of leadership and personal skills among the members to ensure their full potential was realized, resulting in a more productive and fulfilling experience for everyone involved.- I helped members become more confident and effective leaders, resulting in a more productive experience for every member.- Collaborated with my team and Executive Board Members, we created a supportive and inclusive environment that encouraged all members to actively participate and take on leadership roles.- I recognized the importance of creating a positive and inclusive culture, which empowers members to be active and engaged within the organization. Show less

• Apr 2022 - Feb 2023

• Effectively communicated with the customers to better know how they feel with the service offered.• Utilised strong empathy skills to analyse the emotion of the customers as well as act on customers' feedback.• Proactively increased customer satisfaction through ensuring interactions meet customer needs and actively managed the customers' life cycle.• Communicated accurately with technicians to establish time commitments that exceeded customer requirements.• Evaluated trends and provided executive management recommendations regarding service quality, including speed of resolution. Show less

Associate Product Manager

• May 2022 - Oct 2022

Collaborate with engineers to ensure product functionality Prepare reports and give presentations on project updates Create and develop new product ideas based on current and projected marketing trends Work alongside the Product Manager and stakeholders to help products achieve their visions Monitor project funding to increase profit and reduce losses Analyze customer and client feedback to determine the next steps for a product Coordinate with marketing team members to showcase new features in all marketing materials Show less

Product Manager

• Apr 2022 - Jul 2022

• Collaborated cross-functionally with team and stakeholders, leading to successful feature ideation releases of a learning management system for HIC. • Expertly conducted user research, built new features despite the lean team size and used agile methodology. • Conducted regular stakeholder interviews to understand document needs and the product requirement. • Efficiently produced a wireframe of the proposed solution and arranged the requirements on an imaginary Kanban board with relevant artifacts. • Monitored and analysed business and market research data to understand trends and identified potential audience messaging, marketing programs and product opportunities. • Developed business case, storyboards, user story mapping, including product requirements document (PRD) and Market Requirements Document (MRD). Show less