Experience

Achievers

• Canada
• Software Development
• 500 - 600 Employee

• Customer Success Manager II

  • Jan 2023 - Present



CDW Canada

• Canada
• IT Services and IT Consulting
• 500 - 600 Employee

• Partner Renewal Specialist

  • Jan 2022 - Jan 2023

  CDW Canada is a leading provider of technology solutions for business, government, education and healthcare. As a Partner Renewal Specialist, I proactively consult with Enterprise customers and Account Executives to ensure timely contract renewals, identify new business opportunities, and help drive sales. CDW Canada is a leading provider of technology solutions for business, government, education and healthcare. As a Partner Renewal Specialist, I proactively consult with Enterprise customers and Account Executives to ensure timely contract renewals, identify new business opportunities, and help drive sales.



Encircle

• Canada
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Oct 2020 - Dec 2021

  Encircle's mission is to create a new standard that defines how property loss information is gathered, assessed, and reported when disaster strikes. As a Customer Success Manager, I was responsible for driving the growth (revenue and usage) of assigned portfolio (500+ customers), securing retention, proactively mitigating churn, and expanding product utilization. Encircle's mission is to create a new standard that defines how property loss information is gathered, assessed, and reported when disaster strikes. As a Customer Success Manager, I was responsible for driving the growth (revenue and usage) of assigned portfolio (500+ customers), securing retention, proactively mitigating churn, and expanding product utilization.



Igloo Software

• Canada
• Software Development
• 1 - 100 Employee

• Sr. Customer Success Manager

  • Nov 2018 - Jun 2020

  Igloo creates a central location where your company can come together under a single digital roof and get work done better. As a Sr. Customer Success Manager, I developed and managed ongoing relationships with my portfolio Enterprise accounts and identified areas of opportunity and risks, followed by the development and execution of growth strategies and early intervention risk mitigation plans. Igloo creates a central location where your company can come together under a single digital roof and get work done better. As a Sr. Customer Success Manager, I developed and managed ongoing relationships with my portfolio Enterprise accounts and identified areas of opportunity and risks, followed by the development and execution of growth strategies and early intervention risk mitigation plans.



Vena Solutions

• Canada
• Software Development
• 500 - 600 Employee

• Regional Sales Manager

  • Dec 2014 - Nov 2018

  Vena is the only native Excel Complete Planning platform that has everything you need to set your business up for success. As a Regional Sales Manager, I managed complete sales cycles from lead identification through to the contract stage and closure, working closely with the extended sales team (Sales Associates, Inside Sales Reps, and Pre-sales Solutions Engineers). Selected Achievements: 2016 - Top Sales Rep Mid Market - both by revenue and net new customers 2016 - President's Club Winner 2015 - Top Sales Rep Mid Market - both by revenue and net new customers 2015 - President's Club Winner Show less



CDW

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Corporate Account Manager

  • Nov 2013 - Jan 2015

  CDW Canada is a leading provider of technology solutions for business, government, education and healthcare. As a Corporate Account Manager, I was responsible for acquiring, developing, and maintaining strong customer relationships with key IT decision makers. Selected Achievements: - CISCO Trip Sales Contest Winner - Exceeded 100% of Monthly Sales Target, 10/12 months - Jan 2014 - Dec 2014 Sales of $1.1 million CDW Canada is a leading provider of technology solutions for business, government, education and healthcare. As a Corporate Account Manager, I was responsible for acquiring, developing, and maintaining strong customer relationships with key IT decision makers. Selected Achievements: - CISCO Trip Sales Contest Winner - Exceeded 100% of Monthly Sales Target, 10/12 months - Jan 2014 - Dec 2014 Sales of $1.1 million



Pfizer

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Pharmaceutical Service Representative (Quintiles)

  • Apr 2013 - Nov 2013

  - Independently managed territory to ensure reach and frequency of targets are being met on a daily/weekly/monthly basis - Utilized CRM tools such as Salesforce and Veeva to manage accounts - Independently managed territory to ensure reach and frequency of targets are being met on a daily/weekly/monthly basis - Utilized CRM tools such as Salesforce and Veeva to manage accounts



Henry Ford Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Technologist

  • Sep 2009 - Feb 2012

  - Performed a variety of testing in all areas of the laboratory (hematology, body fluids, coagulation, chemistry, and urinalysis) - Practiced and performed a variety of laboratory tests and procedures in all areas of the laboratory (hematology, body fluids, coagulation, chemistry, and urinalysis) with accuracy and precision within defined time expectations (TATs) - Successfully completed competency and proficiency testing, performance improvement programs and continuing education, as well as process improvement and LEAN training - Maintained accurate laboratory records and records of testing - Operated and maintained laboratory equipment - Reviewed and monitored daily QC results - recognized unusual quality control results, took remedial action and documented outcome Show less



Detroit Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Technologist

  • Aug 2007 - Sep 2009

  - Performed specialized tests for the detection of different fungi, viruses and organisms - Assisted physicians with questions regarding microbial susceptibilities - Responsible for the reading and interpretation of gram stained specimens - Performed specialized tests for the detection of different fungi, viruses and organisms - Assisted physicians with questions regarding microbial susceptibilities - Responsible for the reading and interpretation of gram stained specimens



Wayne State University

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • 2004 - 2007

  - Helped with pharmacodynamic model dosage, colony counts and MIC testing and prepared cultures for research purposes - Provided technical assistance under the direction of Dr. Michael J. Rybak for the following research projects: - Helped with pharmacodynamic model dosage, colony counts and MIC testing and prepared cultures for research purposes - Provided technical assistance under the direction of Dr. Michael J. Rybak for the following research projects: