Experience

Mercure Daventry Court Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hotel Receptionist

  • Apr 2019 - Present

  • Welcoming and providing an exceptional service to new, returning and existing guests. • Adhering to a framework of processes whilst completing administrative and service tasks including bill preparation and room allocation. • Ensuring any service complaints are resolved in a timely fashion and in a manner that the guest is satisfied with. • Working towards various targets and providing any insight to management as to how hotel revenue and occupancy targets can be achieved. • Partaking regularly in meetings with management and peers to discuss and explore any initiatives capable of enhancing the guest experience. Show less