Experience

ETA Money

• Financial Services
• 1 - 100 Employee

• MLRO

  • Mar 2023 - Present



Unlimit

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Onboarding Manager

  • Mar 2021 - Mar 2023

  •Performed Know Your Customer, Anti-Money Laundering, Fraud and Risk checks on current and prospective merchants. • Liaised directly with internal teams, such as Legal, Fraud, Financial Risk, and Sales Operations Managers, to obtain KYC documentation. • Underwrite new applications and identify risks from a Card scheme perspective • Drafted, negotiated, and advised on commercial contracts, including subcontracting/back-to-back arrangements • Demonstrated a deep understanding of merchants` business models, provided excellent skills and products knowledge, and deliver high-level services to potential and existing merchants • Established productive, professional relationships with merchants and leveraged those relationships to drive the best possible merchant experience • Preformed due diligence and investigations on high-risk applications, including high-risk industries, complex corporate structures, PEPs and sanction matches • Trained, coached, and mentored new starters into the Onboarding team, providing ongoing support to junior members of the Team • Took ownership and accountability of the end-to-end process and delivered enhancements where necessary • Coordinated with critical stakeholders across the business daily, including deputising for Team Leader Show less



Suits Me

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Operational Specialist

  • Aug 2019 - Mar 2021

  • Managed and administered day-to-day functions of the bank. • Become a product expert on Suits Me products, its market positioning, and the solutions it offers • Provided exceptional customer service by receiving and responding professionally to incoming customer calls and email • Built customer relationships through best banking practices. • Partnered with various internal teams (legal, compliance, business development, operations) to address complex issues to come up with resolutions • Ensured the smooth and timely processing of a high number of new account applications daily. • Identified trends and unusual activity and reported where appropriate • Detected and reported suspicious activity, including the predicate offences of money laundering and terrorist financing • Identified and analysed alerts generated by the monitoring system to identify potentially suspicious activity • Collected, validated, verified, analysed, and processed the KYC documentation. • Managed existing customer accounts by making money transfers, sending new cards, unblocking accounts, opening new accounts • Achieved gross profit targets through effective cross-sell and up-sell Show less



NTS RECRUITMENT LIMITED

• United Kingdom
• Research Services

• HR and Recruitment Manager

  • Dec 2018 - Jul 2019

  • Sourced potential candidates through a variety of online channels • Conducted screening calls • Developed a deep understanding of the industry and how to recruit the best talent • Advised the company on how to make the recruitment process the best in the industry for both the company and the candidates • Ensured the recruitment process was managed effectively via our applicant tracking system and made the best use of its functionality • Maintaining our compliance with GDPR and other regulations associated with the role • Worked on deadlines with an adaptable and flexible approach. • Developed strong internal and external relationships. • Customer Relation Management (CRM) tools under daily use • Created various internal protocols and procedures around candidate onboarding and early client adoption, which led to a 10% month-over-month increase in volume • Supported induction training with contractors • Participated in exhibitions and networking meetings. Show less



High Court Enforcement

• United Kingdom
• Education Management

• High Court Enforcement Officer

  • Jul 2014 - Nov 2018

  • Modified and completed the enforcement execution procedure according to the regulations. • Enforced execution in all forms provided by the law. • Negotiated debt repayment with debtors. • Tracked the proceeds of the enforcement execution. • Summoned the debtors and other participants in the enforcement process at the office or the place of enforcement. • Provided judicial and extrajudicial documents at the request of interested parties. • Calculated at the creditor ́s request, interests, penalties, and other amounts resulting from the delay in executing an obligation arising from an enforceable document. • Aided the parties to the enforcement proceedings and other applicants, explaining the legal consequences of procedural documents Show less