Experience

Bloomin' Brands, Inc.

• United States
• Restaurants
• 1 - 100 Employee

• Supervisor, HR Operations & Compliance

  • Aug 2021 - Present

  Tampa/St. Petersburg, Florida Area



Quest Diagnostics

• United States
• Hospitals and Health Care
• 700 & Above Employee

• HR Supervisor

  • May 2019 - Aug 2021

  Tampa/St. Petersburg, Florida Area • Leadership Mentor and Coach for 2 Group Leads and 16 HR Professionals • Supported and resolved various escalations to assist the HR Shared Services to include Benefits, Payroll, Employee Relations, Recruiting, Performance, etc. • Built strong relationships with HR Business Partners and other leaders to improve communications and service quality to our employees • First line of support for all HR related inquiries • Recognized as one of the top leaders in the… Show more • Leadership Mentor and Coach for 2 Group Leads and 16 HR Professionals • Supported and resolved various escalations to assist the HR Shared Services to include Benefits, Payroll, Employee Relations, Recruiting, Performance, etc. • Built strong relationships with HR Business Partners and other leaders to improve communications and service quality to our employees • First line of support for all HR related inquiries • Recognized as one of the top leaders in the organization for employee recognition and appreciation in 2019 according to the results of the annual Employee Engagement Survey • Designed and implemented performance dashboard metrics to communicate performance to frontline HR staff and senior leaders

• National Logistics Supervisor

  • May 2016 - May 2019

  Tampa, Florida, United States • Supervisor and national leadership support for the Southeast Region for Dispatch and ground logistics support for specimen pickup, handling, and tracking to meet and exceed client expectations • Led Quality Management Systems (QMS) program for the National Logistics Ops Center (Tampa) • High employee retention • Strong focus on quality leveraging continuous process improvement efforts



Quest Diagnostics

• United States
• Hospitals and Health Care
• 700 & Above Employee

• National Logistics Operations Trainer

  • Feb 2014 - May 2015

  Tampa, Florida • Trained and coached over 50 dispatchers over a period of two years • Developed and implemented over 10 national process job aids, 15 system step-by-step tutorials, and over 20 region specific job aids that have improved process efficiency and fostered positive client and employee relations • Created the training manual and schedule which highlights all tasks and functions that are critical to the dispatcher role and responsibilities



Crisis Center of Tampa Bay

• United States
• Individual and Family Services
• 100 - 200 Employee

• Intervention Specialist

  • Aug 2013 - Aug 2014

  Greater Tampa Bay Area Strategic/Transformational Duties and Responsibilities • Provide exceptional customer service as the first point of contact with the Crisis Center of Tampa Bay by linking community members with appropriate services and providing immediate crisis intervention as necessary. Transactional/Administrative Duties and Responsibilities • Provides exceptional customer service during crisis intervention, counseling and suicide lethality assessments. • Provide comprehensive information and… Show more Strategic/Transformational Duties and Responsibilities • Provide exceptional customer service as the first point of contact with the Crisis Center of Tampa Bay by linking community members with appropriate services and providing immediate crisis intervention as necessary. Transactional/Administrative Duties and Responsibilities • Provides exceptional customer service during crisis intervention, counseling and suicide lethality assessments. • Provide comprehensive information and resource referrals; and offer follow up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported.) • Demonstrate availability for off hours assignments when necessary for service area functioning. • Completes required initial and ongoing training as needed. • Performs other such duties as may be assigned by the supervisory team. • Complete pre-service training requirements including: CCTB Core Training within the first sixty days of employment. • Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment. • Expected to meet all contracted deliverables. • Expected to maintain an average score of 80% or greater on all individual performance metrics. Show less



Education Corporation of America

• Student Advisor Manager

  • Apr 2009 - Jan 2014

  Tampa, Florida