Experience

Lead Mate

• Australia
• Advertising Services
• 1 - 100 Employee

• Campaign Manager EMEA Region

  • Aug 2022 - Present

  - Management of international client portfolio such as Switzerland, Canada, Belgium, France, UK... - Create integrated marketing campaigns based on market segments to acquire new customers and build customer loyalty - Oversee the execution, monitoring and measurement of marketing campaigns and their success - Ensure that the implementation of campaigns follows the organization's guidelines - Compile regular reports on campaign performance and results - Improve new campaigns using data and feedback from existing and previous projects Show less



Akwa Group

• Morocco
• Oil and Gas
• 300 - 400 Employee

• Morocco Operations Team Leader

  • Dec 2016 - Aug 2022

  -Supervise a team of 20 Client Advisors -Contribute to achieve and maintain a positive team spirit, keeping the team motivated to reach targets, identifying their training needs and continuously seek areas for improvement in key work processes -Support the Client Services Manager in achieving commercial objectives, projects and initiatives (i.e. reporting, sales analysis, product training) -Conduct team performance reviews and monitor the quality of communication (call, e-mail, chat) in order to evaluate and improve -Assist in dealing with client complaints, exchanges and enquiries, ensuring they are dealt with promptly and efficiently within the boundaries of our policies. -Act as a main contact between sales and operations, cooperating with different supporting functions, such as IT, the administrative department.. -Manage implementation, monitoring and reporting of agreed processes, including but not limited to: incidents, issues, compliance, quality, changes, KPI, risk management. Show less