Functional Support Specialist

• May 2023 - Present

Understand and document current state business processes (prepare process maps, descriptions, business rules, risks etc.); Analyze & capture business requirements and do gap fit analysis; prepare functional requirement and design documents; Participate in functional design reviews and document and clarify business requirements and produce details specifications; Perform product validation testing of new functionality during User Acceptance Testing; Conduct business requirements review with the client and prepare requirements analyses and system/configuration design related to required government accounting functions; Configure and demonstrate the FreeBalance software/solution to the client, illustrating the mapping between the processes to the technology; development acceptance test plans and conduct acceptance testing of the configured FreeBalance software/system with the client; Develop training material and deliver required product and user training courses, including ‘Train the Trainer’, to meet the client’s needs; transfer knowledge to the client related to change management and correct use of the FreeBalance products/solution as a ‘Super User'; Use effective leadership skills to complete all phases of projects from inception through completion; Provide input to product management on functional matters and future product requirements based on feedback from the client; Report progress on all assigned activity and deliverable to the Project Manager; Work with the Project Manager and team to achieve all milestones in a timely manner and on budget; Show less

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