Experience

Rutgers School of Environmental and Biological Sciences

• United States
• Education Management
• 1 - 100 Employee

• Administrative Assistant

  • Apr 2018 - Present

  • Support all students regarding advising and registration activities, including communication, registration, placement testing, and sectioning process • Support the transfer student process working with the coordinator of transfer student programs • Evaluate transcripts, course registration, and data entry • Develop and implement plan to update the processes to digital platforms striving for a paperless environment • Independently coordinate and organize outreach to new transfer students from initial admission, admit-coming, orientation, responding autonomously to all inquiries from students and other stakeholders • Provide outstanding customer service through excellent communication and organization skills • Assist students and their family’s issues face-to-face, via phone, and or email. • Ability to effectively coordinate multiple duties/multitask, work in team environment, and operate effectively in a dynamic environment • Deal with confidential matters and an ability to deal with sensitive issues • Support all general responsibilities of the office, including front-line, student advising, record maintenance, financial aid, school event planning/coordination, and other duties as needed Show less



Rutgers University, SNAP-Ed

• Research Services
• 1 - 100 Employee

• Secretarial Assistant III

  • Jan 2015 - Sep 2017

  • Supported the Regional Coordinator and Middlesex County Team of the EFNEP/NJSNAP-Ed programs • Liaised between County, agencies serviced, and the State Offices • Produced reports required by Local and State officials throughout the fiscal year • Coordinated classes with schools/site locations and Educators availability, insuring all documentation was completed • Reconciled confidential Staff time records, Travel and Business Expense Reports, Cash Advances, post travel documents • Organized and coordinated meetings, conferences, and travel arrangements for Manager and Team. Record and distribute minutes of meetings • Maintained schedules and calendars for Manager, Educators, Interns, Students, and Volunteers • Identified and investigate new outreach sites. By developing relationship able to add multiple sites • Data entry of survey results to Excel, WebNEERS, and Qualtrics systems to meet monthly, quarterly, year-end deadlines • Streamlined administrative processes to insure office goals and requirements are met • Created and maintained office processes and guidelines manual documentation • Maintained snaped4me website • Maintained department org charts and telephone lists. • Perform administrative tasks while effectively communicating and interacting in a professional manner. • according to deadline NJ SNAP-Ed, Cooperative Extension State Office Secretarial Assistant III • Supported the Director, Assistant Director, Sr. Program Coordinator, and the Technology Team • Researched new outreach sites to insure meet criteria of SNAP-Ed programs arranging meetings and contracts • Coordinated meetings, conferences, travel arrangement, and documentation • Transcribed recorded content of interviews and research meetings distributing to participants • Coordinated and managed schedules and calendars • Completed general administrative assistant tasks and requests professionally and in a timely manner • Maintained sensitive and confidential Staff record Show less



Somerset County Environmental Education Center

• Coordinator of Volunteers

  • Feb 2012 - Jan 2015

  • • Supported the Manager, Environmental Sciences in all aspects of the Center with a focus on the administration and maintenance of the volunteer program and the GiftShop/BookStore • Provided information and direction to the public visiting the Center as the first line of communication • Recruited, interviewed, and trained and supervised all Lord Stirling Park volunteers for Programs and Events • Researched and presented new programs for volunteer recruitment such as Street Fairs and Open Houses • Developed a new volunteer force targeting the 35-75 year age brackets • Created processes manual for each Volunteer position • Managed onboarding and training for new volunteers • Managed all activities of the 'Little Shop in the Swamp' GiftShop/BookStore, including negotiating pricing, invoices, and inventory • Maintained sales and inventory records to enable reporting and purchasing forecasting • Designed displays to showcase merchandise reflecting the Programs and Events of the Park • Represented the Lord Stirling Park as a member of the Somerset County Park Commission Volunteer Committee and the Employee Wellness Committee Show less



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Coordinator of Product Management - Marketing

  • Jan 2000 - Jan 2007

  • Oversaw all activity related to five 3rd-party suppliers, including project implementations, new product / services promotions, and customer service; exceeding penetration objectives by 1.0 – 1.5 % year-over-year.• Acted as Product Lead managing high level cross functional Teams (Senior Staff and delegates) to successfully launch new vendors & product enhancements.• Supervised multiple enhancements to increase visibility and exceed objectives of roadside assistance and handset insurance programs; trained Customer Service Representatives. • Developed and approved marketing collateral for Roadside Assistance, 411 Connect, and Handset Insurance products. • Developed measurement guidelines for ongoing evaluation and tracking of 3rd Party Vendors and Product satisfaction.• Involved in all aspects of promotion development including sweepstakes and concert tours geared at raising awareness of products and services to generate sales, • Ensured highest levels of customer satisfaction by assessing, investigating, and resolving third-party service delivery issues; reduced program churn by 3-5 % year over year.• Consolidated and analyzed multiple sources of supplier performance data on a quarterly basis; provided executive summary reports to Marketing Organization’s senior leadership. • Documented program changes for Customer Service insuring clear, concise & accurate.• Managed Director’s calendar with MS Outlook, created reports in Excel, • Planned and executed large organization meetings and conference calls, • Prepared expense reports, computer equipment orders, Request for Information forms.• Interfaced with various levels of executive managers regarding presentation development, meeting and conference call coordination, time reporting, voucher preparation. Show less

• Project Analyst – Strategic Implementation of Customer Service Processes

  • Jan 1998 - Dec 1999

  • Collected and consolidated complex customer service processes from four companies that merged to become Verizon Wireless; directed teams that identified best practices, and provided detailed reports on new Call Center Processes upon merger completion. • Managed Director’s calendar with MS Outlook, distributed mail, created reports in Excel, typed memos and email communications, planned large organization meetings, conference calls, prepared expense reports, maintained attendance records and created a filing system. • Designed process and coordinated implementation of “EZ Move” program that enabled retail subscribers to relocate their wireless service to another legacy market; increased customer base and improved loyalty.• Consulted with legal team and handset suppliers to ensure compliance with new Telecommunications Act – Section 255. • Implemented call center support processes for adherence to the Section 255 Act; developed and provided documentation to Customer Service Organization senior leadership. Show less