Experience

Universitas Tanjungpura

• Indonesia
• Higher Education
• 200 - 300 Employee

• Lecturer

  • May 2022 - Present



PT Bank Rakyat Indonesia (Persero) Tbk

• Indonesia
• Banking
• 700 & Above Employee

• Marketing

  • Jul 2015 - Jul 2016

  - organizing sales visits- demonstrating and presenting products especially loan products- Collecting debt from customers- Providing client service to existing customers- maintaining accurate records- attending trade exhibitions, conferences and meetings- reviewing sales performance- negotiating contracts and packages- aiming to achieve monthly or annual targets - organizing sales visits- demonstrating and presenting products especially loan products- Collecting debt from customers- Providing client service to existing customers- maintaining accurate records- attending trade exhibitions, conferences and meetings- reviewing sales performance- negotiating contracts and packages- aiming to achieve monthly or annual targets



PT. Bank Rakyat Indonesia (Persero) Tbk

• Customer Service

  • Mar 2014 - Jul 2015

  - Responsible for delivering efficient and quality service to customers- Act as major contact point with customers support functions to ensure smooth account operations- Opens customer accounts by recording account information.- Maintains customer records by updating account information.- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Contact customers to build relationship and respond to inquiries on account or operational matters- Prepare monthly performance reports for management and handle daily exception reports