Dody Pratama Marumpe
Lecturer at Universitas Tanjungpura- Claim this Profile
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Bio
Experience
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Universitas Tanjungpura
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Indonesia
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Higher Education
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200 - 300 Employee
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Lecturer
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May 2022 - Present
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PT Bank Rakyat Indonesia (Persero) Tbk
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Indonesia
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Banking
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700 & Above Employee
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Marketing
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Jul 2015 - Jul 2016
- organizing sales visits- demonstrating and presenting products especially loan products- Collecting debt from customers- Providing client service to existing customers- maintaining accurate records- attending trade exhibitions, conferences and meetings- reviewing sales performance- negotiating contracts and packages- aiming to achieve monthly or annual targets - organizing sales visits- demonstrating and presenting products especially loan products- Collecting debt from customers- Providing client service to existing customers- maintaining accurate records- attending trade exhibitions, conferences and meetings- reviewing sales performance- negotiating contracts and packages- aiming to achieve monthly or annual targets
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Customer Service
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Mar 2014 - Jul 2015
- Responsible for delivering efficient and quality service to customers- Act as major contact point with customers support functions to ensure smooth account operations- Opens customer accounts by recording account information.- Maintains customer records by updating account information.- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Contact customers to build relationship and respond to inquiries on account or operational matters- Prepare monthly performance reports for management and handle daily exception reports
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Education
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Universitas Kristen Satya Wacana
Magister Manajemen, Human Resource Manajemen -
Universitas Cokroaminoto Palopo
Gelar Sarjana, Pendidikan Bahasa Inggris