Dobrinka Dimitrova, CLC
Student Housing Assistant at Capilano University- Claim this Profile
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English ESL Pathways Level 8 - Vancouver Community College Full professional proficiency
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Bulgarian Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certified Leadership Coach
Essential ImpactDec, 2022- Oct, 2024 -
Diversity, Inclusion, and Belonging
LinkedInOct, 2022- Oct, 2024 -
Unlocking Authentic Communication in a Culturally-Diverse Workplace
LinkedInOct, 2022- Oct, 2024 -
Workshop Facilitation
LinkedInOct, 2022- Oct, 2024 -
Facilitation Skills for Managers and Leaders
LinkedInSep, 2022- Oct, 2024 -
Excelerator Mastery
Essential ImpactJun, 2022- Oct, 2024 -
Excelerator Essentials
Essential ImpactMar, 2022- Oct, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInMay, 2020- Oct, 2024 -
Writing Formal Business Letters and Emails
LinkedInApr, 2020- Oct, 2024 -
Word 2016 Essential Training
Lynda.comJul, 2018- Oct, 2024
Experience
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Capilano University
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Canada
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Higher Education
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400 - 500 Employee
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Student Housing Assistant
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Nov 2018 - Present
Provide administrative support to the Student Housing Department while engaging with students and helping build a community. As a main point of contact, I ensure the optimum operational organization and the efficiency of the department. • Manage student accounts, applications, offers, room assignments, etc. • Support students, parents, and the general public by providing information and resources • Contribute to positive change within the department, while supporting students and making sure they feel welcome and “at home” • First point of contact - ability to make quick decisions and respond to different situations under stress • Manage invoices, payments, and deadlines • Coordinate contractors, maintenance, deadlines, and quality control. • Part of the hiring panel for the Housing Department Show less
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Hollyburn Properties Limited
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Canada
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Real Estate
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1 - 100 Employee
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Resident Manager Assistant
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May 2016 - Mar 2018
Assisted the building manager with making sure the building is running smoothly, all units are rented out and the tenants are happy. The day-to-day tasks included a lot of decision-making, communication, and coordination of projects and contractors. • Increased profit of the company by reducing the time between tenant occupancy and twice awarded for great performance • Acted as a building manager for six months and demonstrated my management skills on a daily basis while keeping my tenants happy • Effectively advertised and rented suites to ensure quick turnover • Performed administrative tasks such as signing agreements, leases, and contracts • Worked with the company’s database and software to perform daily tasks to ensure accurate information record keeping Show less
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K2 Floorings LTD
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Varna, Bulgaria
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Customer Service Representative
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Aug 2014 - Jan 2016
During my time with K2 Flooring, I was not only focused on increasing the profit for the company, but I also focused my energy on building relationships with customers while being a part of a collaborative team. • Provided excellent customer service, always with a smile • Increased the profit of the company by selling more products and services to customers and partners • Processed invoices for payments, always ensuring accurate information • Always met deadlines for deliveries and installation of floorings to guarantee high customer satisfaction • Timely solved complaints to ensure a great customers experience Show less
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Trauren Dom LTD
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Varna, Bulgaria
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Administrative Assistant
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Aug 2009 - Jan 2014
During the time I worked at “Trauren Dom” I was always driven by compassion and how to better serve our customers during very hard times. This attitude helped me build relationships with our customers that lasted for years. I worked towards not only increasing the profit of the company but also expanding our portfolio of services and products. • Provided services to clients in distress with tact, compassion, and empathy • Organized ceremonies and events for clients, while ensuring the highest quality possible • Scheduled meetings for the management • Signed contracts for building, installation, or repair of gravestones • Signed contracts for panning of funerals; planning; legal support • Worked within a team to ensure our clients are well cared for • Lead the communications for import of goods when the company expanded Show less
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Hotel Imperial – 4 stars
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Sunny Beach, Bulgaria
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Hotel Receptionist
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May 2008 - Oct 2008
This administrative position thought me how to grow professionally within a very busy environment. The daily interactions not only with guests but with staff employees showed me that we always have to push ourselves to achieve more and to do better. I worked with an amazing team of professionals, and our guests were at the center. • Ensured all guests are provided with the highest customer service possible • Check in and out of guests while ensuring accurate information; billing and high customer satisfaction • Engaged with a variety of guests, resolved complaints in a timely manner, and made sure our guests are happy • Processed payments, invoices, and reports on a daily basis • Worked effectively within a team to ensure the services are running smoothly for our guests. • Provided general information and referrals to guests Show less
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Capestone organic poultry LTD,
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Milford Haven, Wales
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Team Leader
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May 2007 - Dec 2007
This team leader role was highly interactive and rewarding. During the time I was working at Capestone Farm I was quickly promoted to lead a team, provide training, ensure the quality of the processes, and make sure my team is learning and achieving personal and company goals. At the end of the season, we exceeded in achieving the company goals and I got invited to lead a team next year. As an organic poultry farm, we were kept to the highest standards to ensure the best possible quality of products. • Lead my small team by example and support personal and professional growth • Trained my team and provided additional support and training as needed • Effectively communicated our company goals and made sure we are on track • Increased the profit of the company and the quality of the products for the season Show less
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Education
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2008 - 2011
University of Economics - Varna
Master’s Degree, Business Administration and Management, General -
University of Shumen "Konstantin Preslavsky".
Bachelor’s Degree, Social Pedagogy
Community
