Key Account Manager

• Jan 2021 - Present

Client Director Emerging Markets

• Jan 2020 - Dec 2020

Area Manager

• Nov 2017 - Dec 2019

Direct Sales Coordinator

• Aug 2015 - Nov 2017

Business Analyst

• Aug 2014 - Aug 2015

Preparing statistics based on business conditions and trends to achieve business objectives of Telekom Romania.Perform special studies and analysis, which determines the value of sales made and their impact on the calculation of income from the sales division.Proposes to improve working methods and analysis that contribute to the adjustment of the business requirements.Responsible for implementing the process sequences of operational procedures initiated by the other company structures.Create, manage and analyze sales reports in order to develop proposals for maximizing results, based on information about portfolios / clients and other reports from inside and outside the company; Show less

Fraud Analyst

• Apr 2011 - Jul 2014

• Incidents – analysing data, creating, workarounds, resolving the incidents.• Coordinate with project teams, finance, account managers, Operations and be the analyst workingwith them to develop suitable revenue protection/fraud rules for their projects.•Identify and manage revenue leakage and exposure, implementing policies and activities to reduceor stop revenue leakage.• Coordinate and play an active role in the monthly Revenue Protection Meetings, ensuring timely andaccurate capture of inputs and ensuring outputs are of an acceptable quality as directed by the Fraudmanager.• Coordinate the design and implementation of existing and new fraud detection tools.• Reports, briefings, ways out and assessments , facilitating understanding of cyberthreat entities and environments.• Keep abreast of new fraud threats and trends in the telecommunications and payments industry,particularly on industry threat convergence exposures• Provide reports to management on a weekly basis including internal presentations whererequired,using a variety of graphs, diagrams etc.• Evaluates third-party data feeds for inclusion into backend systems Show less

Customer Support Team Lead

• Feb 2009 - Apr 2011

• Support, monitor, test and troubleshoot hardware and software problems.• Performing and coordinating effective installation and performance of advancedoperating system hardware and software on servers.• Install new software releases, system upgrades, evaluate and install patches andresolve software related problems.• Support and maintain end user requirements, including troubleshooting, accountmaintenance and training.• Plan and perform appropriate procedures, documentation, inventoryassessment, and other procedures related to IT.• Maintain, monitor, analyze system components and make recommendationsregarding computer system security, monitor network, computer and diskutilization.• Work with a team to automate management tasks, streamline processes andperform standard administration functions as needed.• Be responsible for managing the IT system to meet strategic goals.• Perform additional duties as assigned by management. Show less

Network Administrator

• Jul 2007 - Jan 2009