Experience

Universidad Europea de Canarias

• Spain
• Higher Education
• 1 - 100 Employee

• Responsable de aseguramiento de la calidad

  • Mar 2021 - Present

• Coordinadora de Calidad y Servicios al Estudiante

  • Oct 2020 - Present



Universidad Francisco de Vitoria

• Spain
• Professional Training and Coaching
• 1 - 100 Employee

• English Language Teacher

  • Sep 2018 - Oct 2020

  Grado en PublicidadMáster en Comercio InternacionalCiclo Superior en Marketing y Publicidad

• Project Coordinator

  • Feb 2017 - Oct 2020

• Postgraduate Students Advisor

  • 2014 - Feb 2017



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• English Language Teacher

  • Jan 2007 - Feb 2017

  Prepare and give classes to students of all ages. Course contents include English grammar, conversation, culture and exam preparation for Cambridge Advanced, First Certificate and university entrance exams. Prepare and give classes to students of all ages. Course contents include English grammar, conversation, culture and exam preparation for Cambridge Advanced, First Certificate and university entrance exams.

• Campus Operations Manager

  • 2012 - 2014

  Responsibilities: Assistance to the General Manager, oversee all building operations, facilities management, contract services and providers, enforce safety and risk management policies, supervision of reception and facilities staff, translations, organization of events and meetings, flights and travel booking, office administration and customer service, creation and maintenance of databases, manage and filter calls and emails, mail management, support and assist other departments. Responsibilities: Assistance to the General Manager, oversee all building operations, facilities management, contract services and providers, enforce safety and risk management policies, supervision of reception and facilities staff, translations, organization of events and meetings, flights and travel booking, office administration and customer service, creation and maintenance of databases, manage and filter calls and emails, mail management, support and assist other departments.



Potema España

• Assistant to the General Manager

  • Jan 2011 - Jan 2012

  Responsibilities: Assistance to the General Manager, public relations, customer service, meeting organization, translations, documentation, administrative management, filter calls and emails. Responsibilities: Assistance to the General Manager, public relations, customer service, meeting organization, translations, documentation, administrative management, filter calls and emails.



Tenetip

• Restaurants

• Public Relations Officer

  • Jan 2008 - Jan 2011

  Customer service, sales and public relations for company specializing in Canarian cultural and touristic events and activities. Customer service, sales and public relations for company specializing in Canarian cultural and touristic events and activities.



SOLTOUR

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2007 - Jan 2008

  Tourism and cultural guide to international and national visitors. Lead excursions, organize and carry out airport transfers, advising and problem-solving, customer service. Tourism and cultural guide to international and national visitors. Lead excursions, organize and carry out airport transfers, advising and problem-solving, customer service.