Experience

Metalman Auto Private Limited

• India
• Automotive
• 400 - 500 Employee

• Senior Officer

  • Sep 2017 - Present

  Microsoft Navision and SAP System Support Act as the primary point of contact for troubleshooting, maintenance, and support of Microsoft Navision and SAP systems. Analyze and resolve technical issues promptly, working closely with end-users, IT team members, and external vendors to ensure timely resolution. Develop and maintain system documentation, including user manuals, training materials, and standard operating procedures. 2. Technical Analysis and Problem Solving Collaborate with internal and external stakeholders to evaluate business processes, identify system gaps, and propose enhancements or customizations to improve efficiency and productivity. Participate in IT projects related to system integrations, data migrations, and process optimizations, ensuring alignment with business objectives. Provide guidance and support to junior IT team members, fostering knowledge sharing and continuous improvement. 3. User Training and Support Conduct user training sessions on Microsoft Navision and SAP system functionalities, troubleshooting techniques, and best practices. Provide ongoing support to end-users, addressing their queries and concerns related to system usage and functionality. Collaborate with the IT Helpdesk to ensure timely resolution of user issues, providing effective support and guidance to enhance their experience. Strong knowledge of Microsoft Navision and SAP modules, functionalities, and best practices Show less