Technical Support Engineer

• Jul 2017 - Present

IT Support Consultant

• Jun 2015 - Aug 2016

Built, configured, and maintained NYX's Headquarter, Office, and Distribution Center's IT and IS full-time while attending college full-time. Some of the duties were: • Conducted computer technology training and IT policies with new hires. • Staged workstations for employees. • Provided detailed descriptions of issues in ticketing system as well as followed up diligently to ensure swift and proper resolutions. • Partnered with Level 1, Level 3, and other special IT departments to resolve complex problems that required escalation. • Partnered with SAP team to troubleshoot fulfillment department’s troubles such as printing and digital scale problems. • Exposed to Fluke Network devices to diagnose Ethernet jack, MDF/IDF, VLAN. • Used BOMGAR and Lync to remote into end user’s workstation to diagnose and troubleshoot. • Install, diagnose, configure, troubleshoot, and upgrade user's desktop/laptop. • Setup and troubleshoot Cisco IP phones. • Installed and configured VPN’s for offsite connections. • Diagnosed, troubleshoot, and ordered supplies for copier machines and printers throughout the distribution center. • Installed, configured, diagnosed, and troubleshoot Zebra Technology label printers. • Setup, diagnosed, and troubleshoot 200+ Motorola hand RF scanners with Windows CE environment for the distribution center. • Trained staff on how to use Crestron's A/V wireless system. • Contact any technology equipment's vendors/manufacturers for troubleshooting or warranty replacement/repair. • Kept track of all company IT assets within the ticketing system's interface. Show less

Barista

• Feb 2010 - Sep 2015

• Managed 2-3 employees per shift. • Administered and trained employees on store items. • Established standards for personnel performance and customer service. • Built professional relationships with clients to ensure and provide quality performance. • Investigated and resolved complaints regarding food quality, service, or accommodations. • Handled PoS to take orders and do cash handling • Maintained and kept track of inventory stock of each item in the store • Prepared and served drinks and food in accordance with health codes and shop standards. • Maintained shop cleanliness at all times, including maintaining condiment bar and removing trash. Show less

Sales

• Oct 2006 - Jun 2007

• Opened/closed store and maintained store cleanliness. • Rearranged and organized store’s appearance. • Maintained and kept track of all store items inventory. • Recommended customers on products related to any occasions. • Took down detailed customer’s information on customized orders. • Opened/closed store and maintained store cleanliness. • Rearranged and organized store’s appearance. • Maintained and kept track of all store items inventory. • Recommended customers on products related to any occasions. • Took down detailed customer’s information on customized orders.