Sr. Infrastructure Engineer

• Feb 2023 - Present

Sr. Systems Engineer

• Feb 2019 - Feb 2023

Sr. Solutions Engineer

• Nov 2018 - Apr 2019

Lead Systems Engineer

• Feb 2018 - Nov 2018

Lead IT Engineer

• Mar 2017 - Jan 2018

Lead Technical Services Engineer

• Feb 2011 - Mar 2017

Team Lead, Sr. Technical Services Engineer - Windows As a Lead Technical Service Engineer (TSE), I was responsible for managing the technical relationship with CenturyLink clients. As a TSE, I provided superior support to a subset of Savvis/CenturyLink customers in a complex network and/or hosting solutions environment. Reviewed, approved and executed change requests to ensure successful change management. Participated and managed troubleshooting task teams on systems and network incidents to provide the maximum availability and optimal Mean Time to Repair. Was responsible for ensuring a positive customer relationship. Ensured that the Operations Center has all documentation necessary to understand and support the clients. Show less

Systems/Web Engineer, SharePoint Administrator

• Jul 2008 - Apr 2010

Maintaining/Administering Monsanto’s Microsoft SharePoint environment. • Originated and conducted a Windows 2008 Server migration for the FTPS (secure FTP over SSL) project from older Windows 2000 legacy servers, using Standard and Core Windows 2008 Server Operating System, produced extensive documentation of the process, worked with PM’s and support groups on workflows, conducted training among support personnel and the implementation staff on maintaining the new FTPS infrastructure. • Performed custom installations and maintenance of MS SharePoint farms. • Maintained several Microsoft SharePoint farms, implemented monthly released solutions, and liaised with the developer staff. Show less

Sr. Systems Administrator, Web Ops

• Sep 2005 - Jul 2008

Supporting and planning Web Farm infrastructures for the Web Operations group. • Providing installation and support of AD infastructure in a large corporate environment. All major aspects of Internet server technologies that operate on Windows Server 2000-2003. • Headed the AB WebOps team for the annual Disaster Recovery Exercise (2008) at SunGuard, Philadelphia, PA. • Support: Performed proactive activities including process implementation, metrics, support documentation, and operations and procedural manuals. • Compliance: Created and followed processes that keep servers in compliance with corporate, legal and regulatory auditing standards. • Planning: Created a documented plan for all work, containing the steps for implementation, a test of the implementation, a back-out plan, and a test of the back-out plan. Peer reviews of all plans were expected activities. • Managed multiple environments including the DMZ-based Enhanced Networking Infrastructure (wholesaler-used network) and Corporate Intranet Web Farm. • Lead the planning and actual migration effort for Enhanced Networking Infrastructure from Windows 2000 to Windows 2008 O/S. • Participated in migration of multiple environments from Windows 2000 to Windows 2003 Shared Web Farm environment and virtualization efforts. • Coordinated Maintenance Window activity for both managed environments that involved cooperation with Firewall, Networking, Application Development and other groups. • Troubleshooting issues that involved Firewalls, Intranets, Extranets, Domain Name Services, Routers, LAN/WAN infrastructure technologies, Web Hosting, LAN/WAN and Operating System security, multi-tiered applications, MS SQL 2000 server administration. • Set up and maintained lab and testing environments. • Composed technical documentation, and Change Management SOPs. • Implemented ITIL processes and procedures for change, incident and problem management. • Provided leadership and work guidance to less experienced personnel. Show less

Lead Systems Administrator, Technical Support Operations

• Nov 2002 - Mar 2005

Supporting the servers and the infrastructure for the Technical Support Operations group.• Active Directory administration and maintenance.• DNS management/administration. • Migrated multiple domains into Win2K AD architecture.• Researched MS Exchange 2003 solutions in testing environment.• Supported PocketPC PDAs in a wireless environment.• Disaster Prevention/Recovery Administration:• Backup: Implemented a tape backup strategy using Dell Robotic Library devices and Veritas Backup Exec software, along with bi-monthly imaging of essential systems using Symantec Ghost software, and System Restore Checkpoint creation with Winternals Recovery Manager software.Supporting the servers and the infrastructure for the Technical Support Operations group.• Active Directory administration and maintenance.• DNS management/administration. • Migrated multiple domains into Win2K AD architecture.• Researched MS Exchange 2003 solutions in testing environment.• Supported PocketPC PDAs in a wireless environment.• Disaster Prevention/Recovery Administration:• Backup: Implemented a tape backup strategy using Dell Robotic Library devices and Veritas Backup Exec software, along with bi-monthly imaging of essential systems using Symantec Ghost software, and System Restore Checkpoint creation with Winternals Recovery Manager software.• Security: Developed a solution to deploy regular security patches/updates to multiple servers/workstations using Ecora Patch Management software and Microsoft’s WUS (Windows Update Services) Server software.• Security: Developed a solution to deploy regular security patches/updates to multiple servers/workstations using Ecora Patch Management software and Microsoft’s WUS (Windows Update Services) Server software. Show less

Active Directory Enterprise Administrator

• Jan 2002 - Oct 2002

Supporting the distributed W2K Enterprise Domain Infrastructure consisting of over 350 domain controllers and over 250K Active Directory objects in five Class-A Data Centers and non-datacenter locations around the world. Auditing and maintaining corporate standards with a minimal team. 3rd Level Support/Consultant for several 2nd level support teams managing and migrating 250+ NT4 Resource Domains. • Directly responsible for proper functioning and maintenance of over 350 Enterprise Domain Controllers in the world's largest implementation of Windows 2000 Active Directory. o Implementation and maintenance of Ford WINS Infrastructure.o One of the primary responsible people for security of the Enterprise Infrastructure.o Maintained and audited security of WIN2K Domain Controller servers.o Maintained Change Control for all Enterprise related changes.• Handled trouble tickets for Enterprise Infrastructure Operational issues whether auto-generated or submitted by customers.• Maintained the group's website where Change Control, Manuals and Updates are posted.• Automated administrative, auditing, and monitoring processes via scripts and available tools and produced documentation. Have written numerous Perl scripts for various system administrative tasks. o Auditing Perl scripts to monitor creation and modifications of all administrative user accounts in the Enterprise and to report anomalies to our team.o Auditing scripts to monitor adherence of user and computer accounts to Corporate Standards.o Scripts to monitor changes occurring on domain controllers. Show less

Sr. Ops Manager, Web Engineering

• Dec 2000 - Dec 2001

• Served as the manager and a senior web-hosting administrator for a nationwide Internet Service Provider. • Oversaw a team of sysadmins and developers • Extensive work with Windows 2000 Active Directory infrastructure, mixed/native domains • Infrastructure Tasks o administered TCP/IP infrastructure, design and implementation o developed network scheme, subnet structure o installed/configured DNS, DHCP, WINS, services o configured WWW, FTP for intranet/internet o Used HP OpenView NodeManager software for network monitoring. • Maintained 12 web servers with a variety of platforms (NT4, Win2K, Linux) • Maintained over 200 web sites on web servers such as IIS4-5 and Apache 6 • Planned and performed full network migration from NT4 domain to Windows 2000 AD domain. • Implemented and maintained a MS SQL 7.0 database (Emerald for ISPs - IEA Software) • Security Tasks o monitored PIX firewall o implemented security standards o setup and implementation of Group Policies o intrusion detection, and protection • Digital Certificates management, Secure Servers implementation • Implemented Server Extensions 2000-2002 for IIS 5.0 • Support Tasks o Serving as a 3-rd level advanced tech support for web-hosting and dialup users o Supporting a team of developers with their ASP requirements o Microsoft Office 2000 Suite support. o Supporting Outlook 2000 email client in Exchange 5.5 environment. o Supported Blackberry RIM devices for staff. Show less

Systems/Network Administrator, 3rd Level Help Desk

• Sep 1999 - Dec 2000

• 2-3rd Level user/network support in an EDS LAN/WAN Support Team serving EARTHGRAINS• Phone and onsite support troubleshooting desktop and network connection issues, using SMS 1.2• Support of following applications: MS Office 97-2000, SAP, IRMA, DMS, Millennium, and Genesis.• Special Projects including MS Exchange 5.5 migration, security implementations, proxy server user management.• Systems Management tasks using MS SMS 1.2 and 2.0.

Systems/Network Administrator, 2-3rd Level Help Desk

• Oct 1998 - Sep 1999

• 2-3rd Level user/network support in an EDS LAN/WAN Support Team serving EARTHGRAINS• Phone and onsite support troubleshooting desktop and network connection issues, using SMS 1.2• Support of following applications: MS Office 97-2000, SAP, IRMA, DMS, Millennium, and Genesis.• Special Projects including MS Exchange 5.5 migration, security implementations, proxy server user management.