Experience

Разработка программного обеспечения

• Russian Federation
• Software Development
• 100 - 200 Employee

• Системный аналитик

  • Dec 2020 - Present



ООО "Седрус"

• Russian Federation
• Wholesale Building Materials
• 1 - 100 Employee

• Lead Information Technology Project Manager

  • Jun 2019 - Dec 2020



GF Piping Systems Americas

• United States
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• Senior CRM manager CIS

  • Aug 2015 - Jun 2019

  Head of sales support and customer care department. Provided and launched CRM, loyalty program for all categories of partners. Functions: project management, team development, business processes analytics, collaboration with IT. Head of sales support and customer care department. Provided and launched CRM, loyalty program for all categories of partners. Functions: project management, team development, business processes analytics, collaboration with IT.



Publishers "Prosveshchenye"

• Russian Federation
• Book and Periodical Publishing
• 1 - 100 Employee

• Outsource project: CRM Business analytics

  • Sep 2017 - Sep 2018

  • identified key deliverables for sales module of CRM, sales structure update,• CRM based on MS Dynamics (Axapta) was developed and launched, • politics in area sales business processes were designed and push (manuals and documents as a part), • new module of sales analytics was developed with set of KPI, metrics, ID-analysis. Sales growing as a results is +17% vs.2017 (Q1,Q2),• new adaptable reporting system was developed (sales, financial, production) ,• created joined, transformed database from different source (60k schools), integration it to CRM (merging, segmentation, validation), results: KPI of negotiation growing up to 34% (because of higher efficiency),• monitoring and controlling of business processes, data validation, users support (in part of CRM analysis), reports for stakeholders,• project management at matrix structure in working groups, problem solving, collaboration with IT for project development,• understanding of principles waterfall and agile methods, integration management.



X5 Group

• Russian Federation
• Retail
• 700 & Above Employee

• Outsource project: CRM consultant

  • Jun 2016 - Aug 2016

  Was invited as consultant during implementation stage of new CRM system: SAAS Comarch CRM on critical path of project (period of changing CRM system and push period of new loyalty program). Was invited as consultant during implementation stage of new CRM system: SAAS Comarch CRM on critical path of project (period of changing CRM system and push period of new loyalty program).



ZEISS Vision Care USA

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Deputy Head of customer care Department for the organization and the quality of service, EER

  • Jun 2013 - Jul 2015

  - management of service team in the CIS (over 50 people); - providing of business models, future maintenance and debugging CRM Service Desk for improving quality of service Department; - management of all quality aspects in service and new business processes providing in order to improve efficiency of the Department; - analysis and quality control of equipment installation, service and repair works; - regular cooperation with the Central offices of Carl Zeiss, THERMO SCIENTIFIC, TAP BIOSYSTEMS, BRUKER and other companies which are included in the company's portfolio of strategic partners; - managing and control spare parts’ stock of and controlling of illiquid items; - service engineers managing, controlling of their reporting; - conflict situation solving with manufacturers, customers; - creation of database tools, service kits and equipment, and monitor the necessity of their calibration and verification; - the organization of a complex replacement and software updates at the request of the manufacturer and the control all targets within; - close cooperation with sales Department, and monitoring services contracts.



ROSSLIN MEDICAL GROUP, Medstor devision

• Key solution engineer (sterilization); brands Belimed,Tuttnauer,Humanmeditek

  • Jul 2011 - Jun 2013

  - managing of service group in direction: sterilization (up to 5 people); - installation, tuning, programming, troubleshooting of complicated medical equipment and attendant equipment; - sterilization equipment choosing for chief medical hospitals of Russia; - translation and adaptation of medical documents and instructions, creating of learning presentations for all personnel levels; - conclusion and prolongation of service contracts; - design og requirements specifications for tenders; - technical and economic calculations (purchuasing and service of medical equipment); - expert conclusions for customs and certification; - project management in sterilization; - consulting of partners in part og equipment.



Scientific production association ‘DEOST”

• Head of service department

  • Jun 2010 - Jul 2011

  - service center development (complex medical equipment); - process charts’ and regulations’ designing for installation, staring up and service of big range os medical equipment; - engineering support and consultation of key clients; - planning of service center launching. - service center development (complex medical equipment); - process charts’ and regulations’ designing for installation, staring up and service of big range os medical equipment; - engineering support and consultation of key clients; - planning of service center launching.