Dmitriy Vachukov

Senior Technical Support Engineer at DIS Group (Data & Insights)
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Contact Information
us****@****om
(386) 825-5501
Location
St Petersburg, St Petersburg City, Russia, RU

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Credentials

  • MDM: Multidomain and Hierarchy Configuration
    Informatica
    Feb, 2022
    - Nov, 2024
  • ADCSDB: Developer
    Школа Больших Данных
    Jan, 2022
    - Nov, 2024
  • ADH: Administration of the Arenadata Hadoop cluster
    Школа Больших Данных
    Oct, 2021
    - Nov, 2024

Experience

  • DIS Group (Data & Insights)
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Technical Support Engineer
      • Jul 2021 - Present

      • Technical support of the company's customers. • Initial diagnostics of the solution/service within the framework of handling requests, analysis and resolution of incidents, escalation of the problem. • Monitoring the implementation of requests, reporting. • Installation and configuration of the company's software products and related software. • Technical support for Informatica products (Axon DG, Power Center, Data Quality, Enterprise Data Catalog, Multidomain MDM, PowerExchange for CDC, Test Data Management) • Analysis and correction of possible problems with installed software products within the framework of implementation projects, as well as preparation of recommendations for troubleshooting. • Installation and debugging of systems at the stages of pre-sale and consulting. • interaction with the vendor and related departments. • Support and implementation of test benches with Informatica products and other products supported by the company in the company's office. • Study of products under technical support. • Compliance with SLA. • KPI execution. • Participation in technical support of existing IT systems within the company. • Maintenance of accounting documentation of IT infrastructure of internal and external projects. Show less

  • NIC SPb ETU
    • 1 - 100 Employee
    • Leading Specialist
      • Jul 2018 - Jul 2021

      A leading specialist in the support of projects developed by the enterprise.Participation in the deployment and testing of special software (mainly java), solving analytical problems and setting tasks for developers, developing technical documentation, deploying server and user software.Deployment of virtualization tools and maintenance of their work.Technical support for users (including using remote access tools).Solving problems that arise in the process of software work: fixing the problem in JIRA/IBN, analyzing the problem and setting the task to the developer, if possible, self-correcting the code, followed by fixing the changes in SVN/Git and the results in JIRA/IBN).Solving problems that arise when building an application, fixing assembly scripts.Participation in the development, production, acceptance works and maintenance of hardware and software complexes at the enterprise and customer facilities, management of a team of specialists Show less

    • Technical Support Engineer
      • Jul 2015 - Jul 2018

      Participation in the support of projects developed by the enterprise, deployment and testing of software, setting tasks for developers, development of technical documentation, setting up workplaces and technical support for users, remote access, maintenance of Hardware and Software Complexes, visiting customer facilities.Solving engineering problems related to hardware (server hardware, RAID controllers, UPS, L2 L3 switches), Windows and Linux operating systems, Oracle and PostgreSQL DBMS, software (Apache TomCat, ActiveMQ, Java, JSP, XML, Office), security and network access (VPN, iptables, analysis using tcpdump), the interaction of elements of systems with a three-tier architecture.Deployment and maintenance of physical and virtual stands (proxmox and VMware), networking development, administration, backup and recovery (including acronis and clonzilla).Participation in the production, testing and acceptance works of hardware and software complexes produced by the enterprise (installation of racks, servers and equipment, copper and optical cables, installation and configuration of OS and Special Software, DBMS, network interaction, Firewalls (iptables), L2 L3 switches), writing documentation on assembly and configuration Hardware And Software Complexes, consultations. Show less

Education

  • Naval Engineering Institute, St. Petersburg, Pushkin
    Магистр, Инженерное дело
    2003 - 2008

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