Customer Support Engineer

• Feb 2020 - Present

Operation department/QA of support team

• Dec 2017 - Feb 2020

-resolving and providing guidance to engineers for escalated technical issues-communication with the external providers and partners-control service quality of support team-service quality improvement-resolving escalated issues

Team Leader of Support Team

• Aug 2017 - Dec 2017

-leads the technical support team-coordinates support efforts-provides general oversight on day-to-day activities, to ensure that department items are completed on time and to customer and company guidelines

Support Engineer

• Aug 2016 - Aug 2017

-customer support-service quality improvement-responsibility for timely and qualitative communication with the external providers and partners-implementation of internal procedures and company's requirements related to operating activities

Level 1 Technician

• Nov 2015 - Aug 2016

-FTP, DNS, cPanel and WHM-Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services-Provide technical support for level one escalation issues via helpdesk-Performs miscellaneous job-related duties as assigned-Documenting procedures -FTP, DNS, cPanel and WHM-Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services-Provide technical support for level one escalation issues via helpdesk-Performs miscellaneous job-related duties as assigned-Documenting procedures

Customer support

• Jul 2015 - Nov 2015

-FTP, DNS, cPanel and WHM-Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services-Provide technical support for level one escalation issues via helpdesk-Performs miscellaneous job-related duties as assigned-Documenting procedures -FTP, DNS, cPanel and WHM-Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services-Provide technical support for level one escalation issues via helpdesk-Performs miscellaneous job-related duties as assigned-Documenting procedures

Territory Service Executive

• May 2014 - Jul 2015

- regular visits to the trade outlets- analysis of business activity in the trade outlets- activities aimed at development of the territory- creation beneficial relationships with retail customers- checking contracts- assessment of the trade outlets - regular visits to the trade outlets- analysis of business activity in the trade outlets- activities aimed at development of the territory- creation beneficial relationships with retail customers- checking contracts- assessment of the trade outlets

Sales manager

• Jan 2014 - May 2014

- processing incoming calls- sales in CIS countries- work with 1C - work with documentations- creating bills for payments- client support- reports - processing incoming calls- sales in CIS countries- work with 1C - work with documentations- creating bills for payments- client support- reports

Agent of Call-center

• Feb 2013 - Nov 2013

- identification customer’s needs- providing appropriate services- outgoing calls- analysis of customers’ database - identification customer’s needs- providing appropriate services- outgoing calls- analysis of customers’ database