Desktop Support Engineer

• Mar 2019 - Present

Senior Network Engineer IT Services

• Nov 2015 - Jan 2019

EXPERT in Customer support RDP Remote Desktop, VMware, Cisco WebEx, MS Teams, GoToMeeting. Introduced and implemented unique methodology to perform a Site Survey plus engineer WAN/LAN/WLAN network with higher level Security plus Survivability. ARUBA | HP | MOTOROLLA | HP | ZEBRA | Honeywell | ProLiant servers + iLo. Deployment automation multi-vendor multi-OS Windows, iOS, Android platforms. Experience with common networking protocols TCP/IP, DHCP, SNMP. PLUS SQL DBA DR Backup Reports Matrix Velocity @ Salesforce.com BarTender Enterprise Automation 10 | StayLinked Server Administration 14 Pricer ESL Integration DBA | CyberLock Hardware and CyberAudit Enterprise server 8.0 SOTI Certified MobiControl Expert (SCMCE) v13 MOTOROLA WiNG 5.8 (similar to Cisco ISE) | AIRDEFENSE NETWORK ASSURANCE | PROXIMITY AWARENESS | SECURITY Show less

Site Engineer

• Aug 2011 - Oct 2015

Troubleshot and repaired hardware and software issues on site 550+ users. SQL and Novell DB backup and DR recovery technologies, HP NAS|SAN Cloud storage. HP ticket management | service manager, SAP. Perform life-cycle management EOL IT Asset Management , including workstations, peripherals, software licenses. Handling a multiple tickets and multitasking with Network, Computers, Printers, Novell, Skilled configuring and troubleshooting routing and switching protocols plus Internet standards TCP/IP DHCP UDP SMTP FTP Windows server 2008 , Novell Open Enterprise Server, NetWare 6.5 Install and Update and upgrade. PC Trade UPs. Warranty. BrightSign Video Player Polycom Video Conferencing. Show less

Network Support Technician

• Apr 1996 - Jun 2011

Introduce and implement a new, reproducible Preventive Maintains (PM) methodology that Elevates Customer Support level to A+ and reduce number of service calls 50%. Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy to 99%, workgroup efficiency and profitability.Established a new systems installation process with a minimum time&material to dramatically increase the profitability of the project. Manage a migration up to ready-production level.Accelerated a procedure of "disaster recovery" to restore/rebuilt server database by hosting a single hard drive based servers.Achieved high A++ level of customer satisfaction through patient, approach to problem resolution. Proficient to work off hours/on call to implement solutions in order to limit impact/exposure to customers including occasional overnight travel.TECHNICIAN: Expert in installation configuration, patching, upgrading, troubleshooting, testing, and repairing of many types of electronic equipment from an element level to complex systems. Experience with replacing hardware components in laptop computers in a professional environment. (Computer , Network, Data/Voice, Phone/Voice mail, Polycom Video Conferencing, Security, Hard Drives, RAID, FW, LW, BIOS, Rectifiers, UPS systems.) IT ADMINISTRATOR: Expert in configuration and maintenance of Windows, Workstation, Server, Network/Firewall/Wireless and LAN equipment, ISDN, T1, D3, Fiber, VoIP, Qos, VPN, Unified Messaging, Office Communicator, RAID, Backup, Duplication/Clustering/Imaging, DLP, VMware/ VirtualBox, SharePoint, Active Directory, EXCEL, Outlook, Cisco/Nortel/AVAYA operating software and hardware/software standards.ANALYST: Expert in View/Read/Design complex network diagrams, flowcharts, algorithms, electronic schematics, floor plans, technical drawings, 3D/MATH models Tables. Expert in DATA analyzing and Report creating. Show less

Network Technician

• Mar 1996 - Jul 2010

PROGRAMMER: ASPECT scripting, Skilled to Design implement debug and modify of web-based applications HTML, Visual Basic, COBOL, Borland C and assembler, Crystal Reports. Understand work with data in fixed and delimited formats.ENGINEER – DESIGNER: EXPORT in custom Reports, Diagrams, Blue-charts, Schematics. Skilled in 3DMax, AutoCAD, Solid Works, and Vegas, Adobe Photo/Video/Sound editing and animation. SherePoint, PowerPoint, Word, Video, Photo, WEB, FLASH, PDF presentations, Fliers, Posters. Show less

Technician

• Jan 1995 - Apr 1996

Provide and implement a solution to migrate PC MS-DOS environment to a Windows-based, client/server platform. Provide and implement a solution to migrate PC MS-DOS environment to a Windows-based, client/server platform.