Dmitri S.
Senior Technical Expert at Adventus Solutions- Claim this Profile
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Estonian Professional working proficiency
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English Professional working proficiency
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Russian Native or bilingual proficiency
Topline Score
Bio
Credentials
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Genesys Cloud Certified Professional
GenesysAug, 2022- Nov, 2024 -
Genesys Certified Professional (GCP) - Inbound Voice
GenesysMay, 2021- Nov, 2024 -
Genesys Certified Professional (GCP) - SIP Server
GenesysDec, 2017- Nov, 2024 -
Watchguard Certified System Professional
WatchGuard TechnologiesJan, 2013- Nov, 2024 -
Check Point Partner Sales Certification
Check Point Software Technologies – IsraelJan, 2009- Nov, 2024 -
Alcatel Certified System Expert (ACSE) OmniPCX Office
Alcatel-Lucent EnterpriseJan, 2003- Nov, 2024 -
Check Point Certified Security Expert (CCSE)
Check Point Software Technologies – IsraelJan, 2003- Nov, 2024 -
Alcatel Certified System Expert (ACSE) OmniPCX 4400
Alcatel-Lucent EnterpriseJan, 2002- Nov, 2024 -
Certified Genesys Engineer
GenesysJan, 2002- Nov, 2024 -
Check Point Certified Security Administrator (CCSA)
Check Point Software Technologies – IsraelJan, 2002- Nov, 2024
Experience
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Adventus Solutions
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Latvia
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Technical Expert
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2002 - Present
In my team we design, build and maintain best in class contact centers. My responsibilities are technical lead and presales projects support for Genesys Cloud and On-premises Contact Center solutions. Design and implementation of contact center inbound voice, multimedia (email, chat, sms, bot), outbound campaigns, workforce optimization and solution reporting. In my team we design, build and maintain best in class contact centers. My responsibilities are technical lead and presales projects support for Genesys Cloud and On-premises Contact Center solutions. Design and implementation of contact center inbound voice, multimedia (email, chat, sms, bot), outbound campaigns, workforce optimization and solution reporting.
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Alcatel Baltics
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Tallinn Metropolitan Area
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Presales System Engineer
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1999 - 2002
My responsibilities were telecommunication networks engineering design, Alcatel datacom and telecom solutions technical expertise and pre-sales support. As technical expert participated in a data network security provisioning projects, telecommunication services provisioning projects, contact center infrastructure projects. Have knowledge and experience with Alcatel Contact Centers, IVR solutions, Alcatel switches and routers, Cisco switches and routers, Checkpoint software and security appliances As a team we made a history on its own building in the late 90s a first in Baltics voip service provider solution, building a first in Baltics contact center service provider platform solution. Data networks with HA management and hot swappable core interface modules. Show less
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BLRT REPAIR YARDS
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Estonia
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Shipbuilding
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1 - 100 Employee
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System Engineer
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1998 - 1999
My responsibilities were computers’ and network service and development, clients support, developing and implementation of LAN system policy, ensuring security and robustness, system administrating My responsibilities were computers’ and network service and development, clients support, developing and implementation of LAN system policy, ensuring security and robustness, system administrating
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Education
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1999 - 2002
TalTech – Tallinn University of Technology
Computer Systems Networking and Telecommunications -
1995 - 1999
TalTech – Tallinn University of Technology
Bachelor's degree, Computer Systems Networking and Telecommunications
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