Experience

SKAYLINK.LT

• Lithuania
• IT Services and IT Consulting
• 1 - 100 Employee

• Onsite IT Engineer

  • Apr 2021 - Present

  As an onsite IT engineer, my responsibilities are to support, maintain and to provide the best solutions for IT infrastructure in several companies that BTT Cloud works with. To be precise, I have to perform hardware checks on computers, servers, UPS's, printers and accessories. As well as software support for computers, remote servers, phones (IOS and Android), printers/scanners (handheld and stationary) and networking devices. During special projects I had to prepare server racks and open office workplaces. When onsite support is not necessary, I am performing remote support using tools like TeamViewer and Remote Desktop Connection (to access users) or nRemoteNG (for server management). Show less



Airsofta Veikals

• Iecava, Bauska, Latvia

• Airsoft game organizer

  • Jul 2020 - Apr 2021

  Organizing private and public airsoft games/events at local field. Organizing private and public airsoft games/events at local field.



Cytec Solvay Group

• Chemical Manufacturing
• 700 & Above Employee

• Level 2 IT technical support coordinator

  • Nov 2019 - Apr 2021

  Job tasks and responsibilities includes the following: Provide support to company's internal employees / customers for issues/requests related to Windows 7 environment; Monitoring tickets traffic and re-route inappropriately assigned tickets; Work with internal and external IT support teams to ensure high quality support for set environment; Presenting teams interests in regional and local calls/meetings; Preparing documentation and reports for teams benefits.

• Information Technology Help Desk Analyst

  • Jan 2017 - Nov 2019

  Provide first line IT support for internal employees. Respond to phone calls, emails and self-service requests in a courteous and professional manner. Log and complete accurate tickets based on the internal Help desk quality standards using ticket management systems. Provide detailed troubleshooting, gather quality data and resolve client issues. Escalate issues in accordance with established Help desk procedures. Ensure proper timely communication is initiated to all Help desk analysts.I started as junior help desk analyst and was promoted to help desk analyst in July 2019 Show less



AR Consulting Latvia

• Riga, Riga, Latvia

• Administrative Assistant

  • Aug 2016 - Nov 2016

  Main responsibilities - to provide advisory services to clients (by telephone), assist the management and staff of the company in document processing Main responsibilities - to provide advisory services to clients (by telephone), assist the management and staff of the company in document processing



Circle K

• Retail
• 700 & Above Employee

• Sales Assistant

  • Sep 2016 - Oct 2016

  Sales assistant in Circle K gas station Sales assistant in Circle K gas station



Voka Latvia

• Stende, Talsi, Latvia

• Key Assembler

  • Apr 2016 - May 2016

  Construction of the grain storage towers Construction of the grain storage towers



Kalviņi

• Talsi, Latvia

• Assistant (Construction / Real Estate)

  • May 2015 - Sep 2015

  Perform different tasks in metalworking and woodworking. Perform different tasks in metalworking and woodworking.