Experience

Recess Creative

• United States
• Advertising Services
• 1 - 100 Employee

• Senior User Experience Designer

  • Sep 2021 - Present



happytogether glassworks

• Owner • Stained Glass Artist

  • Jan 2018 - Present

  “Stained glass handcrafted by happy people”Visit our Instagram - https://www.instagram.com/happytogether_glassworks/ “Stained glass handcrafted by happy people”Visit our Instagram - https://www.instagram.com/happytogether_glassworks/



The Refinery

• United States
• Software Development
• 1 - 100 Employee

• UX Designer

  • Jul 2018 - Sep 2021

  • Jumping in-and-out of multiple projects throughout the week without sacrificing the quality and the integrity of my work.• Translate the client’s vision and concepts into user flows, wireframes, hi-fi mockups and interactive prototypes using UX industry-standard software such as XD, Sketch and InVision. • Utilize qualitative and quantitative user research (Google Analytics) and software (Optimal Workshop) to capture, discover and make recommendations based on the data and users’ behaviors. • Assist CEO and sales team with sales pitches, project estimations and timelines with prospective clients. • Collaborate within a team or work remotely and independently with the client.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Expert

  • 2016 - Jul 2018

  • Troubleshoot and resolve software and hardware issues including iPhone repairs.• Personalize a unique and knowledgeable customer experience.• Achieved one of Woodmere’s highest Net Promoter Score (420 reviews) of 90% overall customer satisfaction. • Troubleshoot and resolve software and hardware issues including iPhone repairs.• Personalize a unique and knowledgeable customer experience.• Achieved one of Woodmere’s highest Net Promoter Score (420 reviews) of 90% overall customer satisfaction.



Self-Employed

• United Kingdom
• Design Services
• 700 & Above Employee

• Graphic Designer • Visual Designer • Motion Graphics Designer

  • 2007 - 2018

  I can do anything creative!Skills: Adobe Photoshop | Adobe Illustrator | Adobe Premiere | Adobe After EffectsAdobe Audition | Final Cut Pro | CorelDRAW | Wordpress | Microsoft Office | Microsoft PowerPoint | proto.io | HTML & CSS I can do anything creative!Skills: Adobe Photoshop | Adobe Illustrator | Adobe Premiere | Adobe After EffectsAdobe Audition | Final Cut Pro | CorelDRAW | Wordpress | Microsoft Office | Microsoft PowerPoint | proto.io | HTML & CSS



H-Town Clothing Company

• Clothing Designer

  • 2014 - 2016

  ♢WHAT I DID FOR H-TOWN CLOTHING CO♢As a freelance graphic and web designer, I created most of the custom artwork for online retail clothing store, generated mock-ups for the online store and advertisements, delivered multiple file formats and print resolutions, and color separated jobs for Direct-to-Garment (DTG) machines and screen printing. See below or visit www.htownclothingco.com for some examples of my work. ♢WHAT I DID FOR H-TOWN CLOTHING CO♢As a freelance graphic and web designer, I created most of the custom artwork for online retail clothing store, generated mock-ups for the online store and advertisements, delivered multiple file formats and print resolutions, and color separated jobs for Direct-to-Garment (DTG) machines and screen printing. See below or visit www.htownclothingco.com for some examples of my work.



Chipotle Mexican Grill

• United States
• Restaurants
• 700 & Above Employee

• Service Manager

  • 2011 - 2014

  ♢WHAT I DID AT CHIPOTLE MEXICAN GRILL♢Supervised the kitchen and FOH staff, organized their daily duties, monitored their performances, conducted one-on-one’s to give employees praise and feedback, hired and trained new employees to Chipotle’s unique culture, high standards and procedures, handled managerial responsibilities including cash handling, stock and food inventory, customer complaints, incident reports, sales reports, and restaurant preventative maintenance.★ACHIEVEMENTS★● Promoted from team member to service manager in less than one year.● Hired and trained new employees to Chipotle’s unique culture, standards and procedures.● Financially accountable for over $2.5M a year in sales.