Experience

SEFIT - Gestão Laboral Integrada
• Brazil
• Wellness and Fitness Services
• 1 - 100 Employee
• Diretor executivo

  • Aug 2021 - Present

Amplus - Medicina Integrada e Segurança do Trabalho
• Brazil
• Hospitals and Health Care
• 1 - 100 Employee
• Diretor executivo

  • Sep 2015 - Present

Bellinati Perez
• Brazil
• Financial Services
• 700 & Above Employee
• Gerente Regional de Cobrança

  • Jun 2015 - Sep 2015


TRC Taborda - Recuperação de Crédito

• Gerente de Operações

  • Nov 2014 - May 2015

  - Gestão de equipes multidisciplinares responsáveis pela prestação de serviço de cobrança amigável da carteira do Banco Santander. (500 operadores, 16 supervisores e 02 Coordenadores); - Responsável pelo controle e revisão dos processos operacionais, políticas, procedimentos e auditoria interna da carteira Santander. - Gestão de equipes multidisciplinares responsáveis pela prestação de serviço de cobrança amigável da carteira do Banco Santander. (500 operadores, 16 supervisores e 02 Coordenadores); - Responsável pelo controle e revisão dos processos operacionais, políticas, procedimentos e auditoria interna da carteira Santander.



D.L.M. Consultoria

• Brazil
• Hospitals and Health Care
• 1 - 100 Employee

• Membership Consultant

  • Jan 2014 - Nov 2014

  • SAMAR - Environmental Solutions Araçatuba - Provision of Services Mapping and Process Review on internal Company SAMAR, group company OAS Environmental Solutions.(Review of Operating Procedures of Billing, Collection, Financial, Customer Services and Commercial). • Solví - Aguas do Amazonas S / A - Consulting mapping and review of CRM processes (Customer Services and Collection). Understanding the causes of the need for customer service. Mapping and grouping on the root causes attendance records and orders of services in the areas of IT, Operations, Sales and Networking. Development of new procedural flowcharts and implementation of the System Map Service (GSAN). Of Broadcast Service Training (Call Center) Show less



School of Risk

• United Kingdom
• Education Management

• Project and Training Consulting

  • Jul 2011 - Dec 2013

  • Complete and integrated training solutions organization in Credit and Collection, developed by experts and experienced 3 major training companies, credit and collection in the market: Leader, Witrisk and Goeldner. This new organization is born with the vocation to develop training solutions Credit and Collections for the professionalization of employees in operations, customer service and commercial areas in the financial sector, which "sell" products assets. • Projects undertaken: Training for Sales Teams and RFS (Retail Financial Services) C &A Stores; Training for Commercial and Operational Managers Itaú Unibanco Bank; Internship Program and Uniclass segment of Itaú Unibanco Bank; Show less



GVT - Global Village Telecom

• Brazil
• Telecommunications

• Credit and Collection Manager

  • Oct 2009 - May 2011

  Main Responsibilities: • Responsible for Accounts Receivable and financial relationship with retail customers; • Head of Retail Risk Area (Bureau of Credit and Credit Strategy); • Manage a team responsible for the performance of retail recovery (Support Team - 15 staff, Call Center Internal - 230 employees and 04 Outsourced Collection Agencies). Main implementation and results: • Increase of 30% of the total collection of the Call Center Market and 60% in Outsourced Collection Agencies in the first quarter at work; • Motivational campaigns and clients (Increase of R$ 43 million in the year 2010) - Audited and validated by Deloitte Touche Tohmatsu; • Preparation of the RFP (Request for Proposal), Contracting and Supplier Implementation of New Billing System; • New Performance Model of Collection Agencies where the qualitative and quantitative standards are measured. - Audited and approved by the Audit Vivendi (France); • Creation of the Collection Policy for the product Pay TV (cable TV). Show less



Banco Schahin

• Brazil
• Banking
• 1 - 100 Employee

• Collection Manager

  • Jun 2007 - Oct 2009

  Main Responsibilities: • Responsible for the recovery of the entire portfolio judicial in the Schahin Bank; • Manage a team responsible for the recovery of defaulted contracts and return of goods; • Responsible for developing, planning and budget monitoring; • Development and management of incentive campaigns and credit recovery; • Preparation of legal collection strategies; • Prospecting and accreditation of new providers of collection services; • Development and improvement of operational processes in the legal collection; • Responsible for strategy and monitoring of sales of goods (vehicles); Main implementation and results: • 50% increase in vehicles sales in the first quarter at work; • Increase of 70% recovery extra and judicial after review of the Policy and Procedures besides the implementation of incentive campaigns for the outsourced firms. Show less



Banco ABN AMRO

• Collection Analyst

  • May 2005 - Jun 2007

  Main Responsibilities: • Management of the collection strategies of retail (600 operators); • Development and improvement of operational processes in the collection; • Responsible for the collection of delinquent contracts and return of goods (vehicles); Main implementation and results: • Award ABEMD (Brazilian Association of Direct Marketing) "Best Call Center Segmentation". Main Responsibilities: • Management of the collection strategies of retail (600 operators); • Development and improvement of operational processes in the collection; • Responsible for the collection of delinquent contracts and return of goods (vehicles); Main implementation and results: • Award ABEMD (Brazilian Association of Direct Marketing) "Best Call Center Segmentation".



Banco Santander

• Argentina
• Banking
• 1 - 100 Employee

• Credit Analyst

  • Jun 2001 - May 2005

  • Credit Analysis on banking products; • Classification of customers through the Rating; • Direct the Advisory Board of Midle, Retail; • Analysis and evaluation of aspects relevant to credit (individual, business and Agribusiness); • Preparation of management reports for tracking of claims; • Training credit for trainees; • Credit Analysis on banking products; • Classification of customers through the Rating; • Direct the Advisory Board of Midle, Retail; • Analysis and evaluation of aspects relevant to credit (individual, business and Agribusiness); • Preparation of management reports for tracking of claims; • Training credit for trainees;



C&A

• United States
• Arts & Crafts

• Call Center Supervisor

  • Jun 1999 - Jun 2001

  • Supervisor of the receptive and active monitoring teams (70 players); • Participation in the development of motivational campaigns; • Participation in the development and productivity analysis of recuperators credits - collectors, as well as levels of default of the area; • Responsible for training of staff in charge of each team. • Supervisor of the receptive and active monitoring teams (70 players); • Participation in the development of motivational campaigns; • Participation in the development and productivity analysis of recuperators credits - collectors, as well as levels of default of the area; • Responsible for training of staff in charge of each team.