Maria Sekar Dewaretno

Customer Relationship Management at SARIRASA GROUP
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Contact Information
us****@****om
(386) 825-5501
Location
Jakarta, Indonesia, ID
Languages
  • Indonesia Native or bilingual proficiency
  • English Limited working proficiency

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Muhammad Fadhilah

Maria merupakan seorang content writer yang kreatif, out of the box, selalu tepat waktu. Selalu memberi lebih setiap melakukan suatu pekerjaan. Terkadang membantu teman di bagian lain untuk mensukseskan sebuah campaign. Benar benar seorang team player dan content writer yang keren. Semoga bisa kerja bareng lagi ya mar!

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Credentials

  • Mini Course Intro to Digital Marketing
    RevoU
    Aug, 2023
    - Nov, 2024
  • Mini Course Introduction to Digital Marketing
    RevoU
    Mar, 2021
    - Nov, 2024
  • Copywriting: Merangkai Kata untuk Tingkatkan Penjualan
    Skill Academy by Ruangguru
    Sep, 2020
    - Nov, 2024

Experience

  • SARIRASA GROUP
    • Indonesia
    • Food and Beverage Services
    • 100 - 200 Employee
    • Customer Relationship Management
      • Feb 2023 - Present

      • Handling and reporting customer feedback (complaints, suggestions, and compliments) via email and social media (including Sate Khas Senayan, Tesate, Gopek House, Sarirasa Group, The Sarirasa Catering, and baleNusa brands). • Managing and regularly updating a dashboard to maintain store information, menu setup, promotions, and news on Sarirasa Connects and Online Shop platforms (Shopee/Tokopedia: Foodiesia Indonesia). • Monthly reporting of Google reviews recapitulation for Sate Khas Senayan, Sate Express Senayan, Tesate, and Gopek House. • Managing and maintaining Google Business and TripAdvisor profiles for all stores. • Planning and implementing a customer loyalty & CRM system (customer activation and customer care) and assisting in managing Google Ads to enhance store sales. Show less

  • Murti Indah Sentosa
    • Indonesia
    • Medical Device
    • 1 - 100 Employee
    • Customer Relationship Management
      • Sep 2021 - Jan 2023

      I was responsible for doing several tasks, as follows: • Created a company database with client data from all events, business units, and representative offices • Created and disseminated a customer survey about the company's product training and services to customers • Creating content about company-participated events, promotions, or new products and blasting via Email/WhatsApp to customers with CRM System (Qontak or WIX Website) • Assigned & follow up on customer complaints/requests from social media (Instagram, Facebook, and Website) to related division • Handled the company's social media • Created and executed a monthly social media content plan (edit & copy) • Published and distributed the internal Company Newsletter • Assisted the Marcomm to handle workshops or booth exhibitions Show less

  • KAG Indonesia
    • Jakarta, Indonesia
    • Marketing Officer
      • Mar 2021 - Sep 2021

      I worked directly under the Director with tasks included, but not limited to: • Managed and identified the potential KOL for collaboration • Registered & maintained the multi-outlet or cloud kitchen for Food Delivery Applications (ex: GoFood, GrabFood, ShopeeFood & TravelokaEats) • Created a budget and executed ads for the social media content (FB & Instagram) • Managed website development (create content dan brief design) with the third-party • Created Instagram analysis monthly report & manage Instagram content for Jabodetabek regional with third-party (includes the date, brief content/images, caption, and hashtag) • Managed and coordinated interns' marketing team (Graphic Designer, Marcom, Content Writer) to support & implement our marketing plan Show less

  • Chickin Indonesia
    • Indonesia
    • Farming
    • 1 - 100 Employee
    • Content Writer
      • Dec 2020 - Mar 2021

      I worked for three months internship program, which only needs two months/batch, and I got offered to extend & joined the next set for a month. I had a responsibility to do several tasks, as follows: • Created content marketing campaigns • Created regularly various content types, such as email, social media posts (including the caption, brief image, and copy image), and blog articles • Reviewed content produced by other members of the team • Created informative, engaging, and entertaining content about products, trends, procedures, services, and advancements within the Poultry, Investment, and Entrepreneurship • Supported the creation of brochures and other marketing collateral for new product launches and regular newsletter content and supported social media content creation • Led Content Writer Division (four Writers) in the next batch I joined Show less

  • Gramedia Academy
    • Education Administration Programs
    • 1 - 100 Employee
    • Marketing
      • Jul 2019 - Oct 2019

      I worked for three months internship program directly under Marketing Officer and had an assignment as a Content Management & Communications Channels in Kompas Gramedia at Gramedia Academy unit section. I was responsible for doing several tasks, as follows: • Managed Gramedia Academy's social media (Website, Instagram, Facebook, Twitter, LinkedIn Page) • Created content from a book and monthly social media plan • Uploaded content on social media platforms (Website, Instagram, Facebook, Twitter, LinkedIn Page) • Made copy for an email blast and captions for social media. • During the workshop, assisted the Operational Attendant and updated on social media. Show less

  • Himpunan Mahasiswa Ilmu Komunikasi UPN Veteran Jakarta
    • Indonesia
    • Education Administration Programs
    • 1 - 100 Employee
    • Secretary
      • Feb 2018 - Mar 2019

      I worked on a variety of projects, including: • Made outgoing mail and received incoming mail • Created a schedule for the complete series of departments events • Scheduled departments or monthly meeting appointments and publish the MoM (Minutes of Meeting) • Coordinated the creation of a department or annual event proposal and an accountability report I worked on a variety of projects, including: • Made outgoing mail and received incoming mail • Created a schedule for the complete series of departments events • Scheduled departments or monthly meeting appointments and publish the MoM (Minutes of Meeting) • Coordinated the creation of a department or annual event proposal and an accountability report

Education

  • Universitas Pembangunan Nasional Veteran Jakarta
    Bachelor of Applied Science - BASc, Communication, General
    2016 - 2020

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