Director of Information Technology

• Nov 2022 - Present

Instructor

• Jan 2019 - Present

Part time professor teaching cyber security related courses focused on Microsoft Azure, Windows Server and related technologies . Develop program content based on emerging technology. Assist other instructors on using MS Teams as a course delivery platform. Part time professor teaching cyber security related courses focused on Microsoft Azure, Windows Server and related technologies . Develop program content based on emerging technology. Assist other instructors on using MS Teams as a course delivery platform.

Principal Consultant

• Apr 2021 - Mar 2023

Partner in building a startup company by the owner of Sky Regional. Implemented technology requirements for the organization using cloud technology. Cloud security consultant for Optimal Aero clients implementing Microsoft Azure and M365 solutions. Partner in building a startup company by the owner of Sky Regional. Implemented technology requirements for the organization using cloud technology. Cloud security consultant for Optimal Aero clients implementing Microsoft Azure and M365 solutions.

Manager, IT Infrastructure Services

• Apr 2019 - Dec 2021

Managed the security and technology infrastructure for the airline and implemented a cloud-based environment that enabled a highly mobile workforce. ·Managed, designed, implemented a migration from an on-premise environment including SharePoint, Exchange, to an Azure and Microsoft 365 cloud solution resulting in a year one cost savings of $320,000. ·Migrated and managed on-premise enterprise applications to Azure cloud services utilizing Windows Virtual Desktop with a cost saving of $225,000 in capital and deployment costs. ·Implemented a 24x7 airline operations centre with redundant and complete mobile disaster recovery. This was tested during a significant provider outage resulting in zero downtime and no operational impact. ·Implemented Azure file sync for multi-site replication enhancing business continuity and reduced risk of site dependency, complimented with a cloud based backup. ·Designed and implemented a Meraki WAN, with B2B with Air Canada and Azure. ·Deployed Bell Total Connect cloud-based multi-site phone system across providing uninterrupted service to mobile users and our operations centre resulting in a year one savings of $275,000. ·Created and documented a cyber security response plan that was incorporated into the airlines’ emergency response strategy. ·Implemented Azure security solutions using Defender, Sentinel SIEM, Identity and Access Management and Multi-Factor Authentication. ·Implemented an ITIL service desk, hired and managed support technician providing exceptional customer service to our user community exceeding our SLA targets. ·Technology Managed: Fortinet, Meraki, Azure, M365, Bell Total Connect, Veeam, FreshService Show less

Manager, Information Technology

• Sep 2017 - Apr 2019

Refocused and reenergized a 10-person information technology and security team to execute strategic initiatives across data loss protection, network and data security, disaster recovery, and industry certifications. Managed budget ranging from $1M to $2M. Established strategic IT direction for all global facilities. ·Identified improvements and implemented requirements to streamline processes, and document operating procedures. ·Performed risk analysis and implemented changes to the network and security infrastructure to manage and identify threats, including incident response procedures. ·Aligned processes for problem, incident and change management based on ITIL standards. ·Managed all IT projects, and maintained ongoing communications with stakeholders, business units, senior management, and global IT members. ·Provided insight and guidance on technology direction by initiating a steering committee and regular staff meetings. ·Optimized use of M365 services by implementing data loss, security and compliance solutions using Netwrix. ·Technology Managed: Fortinet, M365/O365/Azure, Safetica, Nexthink, InTune, Cloud PBX, Microsoft Advance Threat Protection, Multi Factor Authentication, Aruba, Cisco, Veeam, VMware Show less

Network Manager

• Apr 2008 - Sep 2017

Manage infrastructure team of 6. Provided hands on approach designing, implementing, and maintaining new technology, providing technology direction, while managing information technology department. ·Designed and implemented a secure Distributed Control System Network (DCS) for critical plant operations maintaining secure communications while enabling restricted controls for operations. ·Security design was validated and tested by third party including implementation of US Homeland Security requirements, and Canadian security requirements. ·Designed a cloud connected infrastructure using Azure and Microsoft 365 running critical services. ·Built a secure network infrastructure consisting of MPLS, VPN to remote locations, customers and vendors including monitoring of remote customer plant operations. ·Complete redesign of the server infrastructure using Cisco UCS, Nimble storage, VMware virtualization. ·Design and Implementation of VoIP and cloud PBX using M365 Teams Cloud PBX. ·Conducted penetration testing analysis and forensic analysis for all threats. Implemented operations intelligence solution for real time threat analysis. ·Created a complete technology global site disaster recovery plan. ·WSIB Certified management member. ·Key member of the company’s global chemical disaster response team. ·Implemented ITIL best practices, and managed CSOX, and regulatory compliance audits. ·Revised and discussed accomplishments and plans for future work, new requirements, milestones, change management, and problem-solving for good project management, resulting in over 95% satisfaction. ·Manage all IT projects, processes, policies, budget requirements and track and approve expenditures. ·Technology Managed: Fortinet, M365/Azure, Cisco, Checkpoint, Nimble, SharePoint, Windows Server, Linux, Veeam, VMware, HyperV, Aruba, Sophos, Autopsy, Kali, Splunk, Snort, Nagios Show less

Network Operations Manager

• Apr 2004 - Apr 2008

Hired to design and implement two data-centre including a Helpdesk call centre, to support a new software application being developed for inventory management using handheld devices for Hallmark Cards. Design supported over 20,000 handheld devices in North America, UK, Australia. ·Designed and implemented two secure data operations centres, at FPG in Georgetown, Ontario and Hallmark Cards in Kansas City, MI. ·Infrastructure for Windows CE handheld devices to collect inventory information and transmit orders to data-centres which prepare orders that are sent to warehouses for shipment to stores. ·Implemented large scale active directory network, VPN and dialup remote access servers with multiple dialup circuits, load balances between data centres in order to be able to split call volumes between locations on demand as well and complete failover. ·Data centre design including, load balances IIS and SQL servers, exchange servers, Checkpoint firewalls. ·Created a 24x7 network operations environment with monitoring and alerts to achieve a rapid initial response time. ·Configured a 24-hour application support Helpdesk environment to support the software solution. Implemented VoIP phone system including remote access to support work from home support staff. ·Technology Managed: Cisco, Checkpoint, ISDN, Linux, Windows Server, Exchange, Visual Studio, SQL Show less

Manager IT

• Feb 2002 - Apr 2004

Managed information technology department, service center, building security, and ecommerce development. Expanded service center to provide repair services for several vendors and was considered the best Apple repair facility servicing many media companies. • Implemented several changes to enhance security for the company, stream line the service department to profitability, and additional services and certifications. • Managed projects to implement new technology and applications to help integrate systems, the ecommerce web site and provide new tools for developers, reducing overall costs to the organization. • Implemented a mixed environment of Apple MAC and Microsoft Windows systems. • Managed information technology department of 10, developing and participating in budget forecasting and contract negotiations with telecom, and other services providers for building security and service center. • Researched and recommended new technology to support corporate business objectives including products and services to offer customers. • Technology Managed: Cisco, Apple, Microsoft Windows, Exchange, Symposium, Linux, Citrix Show less

IT Consultant

• Apr 2001 - Jan 2002

Hired as a technology consultant to implement the technology requirements for the new Canadian office and establish connectivity to the travel industry reservation systems in order for travel agents to offer travel insurance products. • Working with the US head office, helped establish Canadian office with Citrix server solution to access remote applications in the US. • Worked with Sabre, Galileo reservations system, and setup US and Canada offices with connectivity to the reservation system including establish all insurance products online. • Implemented network connectivity to Canadian office, installation of servers, and related technology. • Technology Managed: Cisco, Checkpoint, ISDN, Linux, Windows Server, Exchange, Visual Studio, SQL Show less

Manager of Information Technology

• Feb 1998 - Apr 2001

Manage information technology department of 4. Managed technology required for travel operators, call centers, and retail locations. • Established new call center and several new retail locations. • Migrated back office system to year 2000 compliance. • Built new company network and established a helpdesk for travel agents, as well as new rewards programs with links to client-initiated programs. • Implement and managed CRS reservation system. • Managed SQL/Access databases, design specifications for new development and built corporate intranet. • Research and implementation of new call center technology built in Montreal. • Technology Managed: Nortel, Meridian Mail, Octel, SQL/Access, Linux, Windows Server, Reservation Systems, Netware, Cisco Show less