Experience

Anderson Business Advisors

• United States
• Law Practice
• 200 - 300 Employee

• Infinity Investing Sales Advisor

  • Jan 2023 - Present

  Las Vegas, Nevada, United States Infinity Sales Advisor Anderson Business Advisors, Las Vegas, NV | Jan 2023 - Present - Conducted high-ticket sales ranging from $997 to $5497, specializing in Real Estate and Stock Investing training. - Engaged with webinar attendees, promoting active participation and addressing queries. - Pursued non-buyers through phone, email, and text, ensuring maximum sales closure. - Targeted cold leads and retained existing clients for annual renewals.

• Lead Management Supervisor

  • Aug 2019 - Oct 2023

  Las Vegas, Nevada, United States



Self-employed

• Real Estate
• 1 - 100 Employee

• ERC Associate

  • Aug 2022 - Sep 2023

  We assist businesses with applying for ERC (Employee Retention Credit). Businesses negatively impacted by Covid-19 can claim up to $26K/employee. Even if they received PPP funds, they’re likely eligible for the ERC.​​​​​​​ ​​​​​​​The Employee Retention Credit is a refundable tax credit against certain employment taxes equal to 50% of the qualified wages an eligible employer pays to employees after March 12, 2020, and before January 1, 2021. Eligible employers can get… Show more We assist businesses with applying for ERC (Employee Retention Credit). Businesses negatively impacted by Covid-19 can claim up to $26K/employee. Even if they received PPP funds, they’re likely eligible for the ERC.​​​​​​​ ​​​​​​​The Employee Retention Credit is a refundable tax credit against certain employment taxes equal to 50% of the qualified wages an eligible employer pays to employees after March 12, 2020, and before January 1, 2021. Eligible employers can get immediate access to the credit by reducing employment tax deposits they are otherwise required to make. Also, if the employer's employment tax deposits are not sufficient to cover the credit, the employer may get an advance payment from the IRS. ​​​​​​​The ERC is not a loan, and the funds can be used for whatever the business owner chooses. Show less



Cascade Financial Technology Corp

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2018 - Jul 2019

  Las Vegas, Nevada, United States



Miner

• United States
• Entertainment
• 1 - 100 Employee

• Overnight emergency dispatcher

  • Aug 2016 - Apr 2018

  Las Vegas, Nevada, United States



Global Cash Card

• Spain
• Investment Banking

• Call Center Team Lead Disputes/Fraud Graveyard

  • May 2015 - May 2016

  Orange County, California Area -Established contact with customer through outbound calls as well as receiving inbound calls from customers. -Consistently investigate fraud claims as well as provides information on currently existing fraud and dispute claims. -Working directly with merchants and cardholders to resolve customer service issues or fraudulent/unauthorized activities. -Monitor and investigate customer credit card accounts and dispute cases for fraudulent activity. -Performs proper review and… Show more -Established contact with customer through outbound calls as well as receiving inbound calls from customers. -Consistently investigate fraud claims as well as provides information on currently existing fraud and dispute claims. -Working directly with merchants and cardholders to resolve customer service issues or fraudulent/unauthorized activities. -Monitor and investigate customer credit card accounts and dispute cases for fraudulent activity. -Performs proper review and Investigate disputed card transactions by collecting sufficient information to explore every opportunity to identify recovery opportunities in order to mitigate losses. -Investigates incidents of alleged fraudulent activity on accounts, discuss case with officials to determine appropriate process in attempts to cover losses. -Works with dispute specialists to investigate fraud claims. -Receive incoming calls and assist customers with questions or issues regarding claim related activities. -Coach and develop new hires on the floor -Perform Charge-backs via VISA/DPS and MASTERCARD/IPS. Show less



Universal Services of America

• United States
• Security and Investigations
• 700 & Above Employee

• Dispatch Command Center Lead Overnight

  • Nov 2013 - May 2015

  Orange County, California Area -Consistently provided customer service to clients and assisted with administrative functions. -Handle escalated phone calls to ensure issues are resolved and customers are provided with appropriate information. -Received and processed incoming customer telephone, email, and faxed orders in a timely manner. -Supported and resolved customer inquiries. -Successfully monitored building Alarm and CCTVs. -Ensured building connectivity, status nodes, reset NIC cards. -Remotely… Show more -Consistently provided customer service to clients and assisted with administrative functions. -Handle escalated phone calls to ensure issues are resolved and customers are provided with appropriate information. -Received and processed incoming customer telephone, email, and faxed orders in a timely manner. -Supported and resolved customer inquiries. -Successfully monitored building Alarm and CCTVs. -Ensured building connectivity, status nodes, reset NIC cards. -Remotely access building doors and elevators. -Security Dispatch Show less



24 Hour Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Membership Sales/Night Desk 3rd Shift

  • Feb 2012 - Sep 2014

  Orange County, California Area -Inbound/Outbound calls. -Proven problem solving skills when faced with a variety of customer situations. -Prospect referrals from active members. -Customer Service, Receptionist, Appointments by phone. -Tours/Sales Presentations. -Capable of handling multiple tasks to assure quality of service. -Closing Prospects on their fitness goals, and selling memberships and personal training.



Glidewell Dental Lab

• Plaster Technician Night

  • Nov 2012 - Apr 2013

  Orange County, California Area -Analyze RX -Mix Plaster/brown/yellow/white stone -Pour/ trim -Extract/bead -Make duplicates -Pin crowns -Cut unit, and base -Mount on articulators/metal/plastic



Allied Business Schools

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Medical Sales Representative

  • Aug 2010 - Feb 2012

  Orange County, California Area -Inbound/Outbound calls/emails to prospective students. -Successfully presented multiple medical career programs. -Follow up diligently with prospective students. -Mentored students through the admissions process. -Enrolled students in various medical programs. -Assisted other personnel and departments with data collection and problem solving. -Formulated creative solutions for prospective students to empower them to enroll into programs.



Real Talk Investments

• Short Sale Specialist

  • Feb 2009 - Jan 2011

  Orange County, California Area -Short Sales -Postpone Trustee Sales -Reverse Foreclosures -Short Refinance -Loans Get it done!



Nouveau Riche University

• Real Estate
• 1 - 100 Employee

• Student

  • 2008 - 2010

  Orange County, California Area



The Mike Ferry Organization

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• SR. Customer Service Asst Mngr

  • Mar 2005 - Oct 2008

  Orange County, California Area Working for North America’s leading real estate coaching and training company took my customer service skill to the next level. I’ve learned the keys to good listening which strengthened my understanding of the client’s needs; enabling me to deliver high levels of service and build rapport through my skills and Real Estate knowledge. At The Mike Ferry Organization I was designated to interview new clients, welcome them to coaching, resolve issues, assist with navigating our website, and… Show more Working for North America’s leading real estate coaching and training company took my customer service skill to the next level. I’ve learned the keys to good listening which strengthened my understanding of the client’s needs; enabling me to deliver high levels of service and build rapport through my skills and Real Estate knowledge. At The Mike Ferry Organization I was designated to interview new clients, welcome them to coaching, resolve issues, assist with navigating our website, and downloading our web products. Not only was I 100% committed to servicing the clients by treating every individual as The Mike Ferry Organization's only client; I was also completely committed to the Customer Service Team. I initially took on the responsibility of training and ensuring that all new team members are up to date on company policies and customer service procedures to reinforce a solid foundation for the team. Show less