Diana Pedroza
Customer Success Manager at CarbonSpaceTech- Claim this Profile
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English Native or bilingual proficiency
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German Elementary proficiency
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Italian Elementary proficiency
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Spanish Native or bilingual proficiency
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Bio
Pablo Alejandro Quezada Belmonte
Diana stands out for her great performance and effectiveness on every assigned task. Based on her analysis, vision, management and strategic planning skills, she is a motivational and change agent for the organization as well for team groups. She doesn´t have any limitations nor barriers, she optimizes resources to achieve any result. Few professionals as committed and focused as Diana, with a fresh, practical and dynamic style she assumes leadership and makes great teamwork. Without any doubt, she is the actual profile and collaborator any organization should count with!
Fernando Muro
A great and professional person, always seeiking for great results for the team and the company trough a continous improvement vision. As an Account Manager she always had an excellent customer service as well as a kind attitude with her coworkers. Her ability to find a problem’s root cause trough a teamwork methodology is remarkable. Diana is an honest and dedicated collaborator, she is passionate about learning and constant training.
Pablo Alejandro Quezada Belmonte
Diana stands out for her great performance and effectiveness on every assigned task. Based on her analysis, vision, management and strategic planning skills, she is a motivational and change agent for the organization as well for team groups. She doesn´t have any limitations nor barriers, she optimizes resources to achieve any result. Few professionals as committed and focused as Diana, with a fresh, practical and dynamic style she assumes leadership and makes great teamwork. Without any doubt, she is the actual profile and collaborator any organization should count with!
Fernando Muro
A great and professional person, always seeiking for great results for the team and the company trough a continous improvement vision. As an Account Manager she always had an excellent customer service as well as a kind attitude with her coworkers. Her ability to find a problem’s root cause trough a teamwork methodology is remarkable. Diana is an honest and dedicated collaborator, she is passionate about learning and constant training.
Pablo Alejandro Quezada Belmonte
Diana stands out for her great performance and effectiveness on every assigned task. Based on her analysis, vision, management and strategic planning skills, she is a motivational and change agent for the organization as well for team groups. She doesn´t have any limitations nor barriers, she optimizes resources to achieve any result. Few professionals as committed and focused as Diana, with a fresh, practical and dynamic style she assumes leadership and makes great teamwork. Without any doubt, she is the actual profile and collaborator any organization should count with!
Fernando Muro
A great and professional person, always seeiking for great results for the team and the company trough a continous improvement vision. As an Account Manager she always had an excellent customer service as well as a kind attitude with her coworkers. Her ability to find a problem’s root cause trough a teamwork methodology is remarkable. Diana is an honest and dedicated collaborator, she is passionate about learning and constant training.
Pablo Alejandro Quezada Belmonte
Diana stands out for her great performance and effectiveness on every assigned task. Based on her analysis, vision, management and strategic planning skills, she is a motivational and change agent for the organization as well for team groups. She doesn´t have any limitations nor barriers, she optimizes resources to achieve any result. Few professionals as committed and focused as Diana, with a fresh, practical and dynamic style she assumes leadership and makes great teamwork. Without any doubt, she is the actual profile and collaborator any organization should count with!
Fernando Muro
A great and professional person, always seeiking for great results for the team and the company trough a continous improvement vision. As an Account Manager she always had an excellent customer service as well as a kind attitude with her coworkers. Her ability to find a problem’s root cause trough a teamwork methodology is remarkable. Diana is an honest and dedicated collaborator, she is passionate about learning and constant training.
Experience
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CarbonSpaceTech
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Ireland
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Manager
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Oct 2022 - Present
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Grupo Ticoy
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Mexico
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Food and Beverage Services
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1 - 100 Employee
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Key Account Manager
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Jul 2021 - Jun 2022
• International Co-Packing Accounts Manager• Optimized client ́s communication processes to increase customer service satisfaction.• Coordinated teams to comply with the C-level suite and client ́s main objectives.• Created and managed the new clients onboarding process to reduce the average implementation time.
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Project Manager
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Nov 2020 - Jul 2021
• Planned, developed, and coordinated simultaneous co-pack projects, working with cross-functional teams (Internal and with Clients) to ensure an effective adoption of the clients ́ products.• Defined alongside the C-level Suite objectives for each project, supervising tasks, and goals advance.• Implemented product and process changes with a customer service mindset. Represented clients to aligntheir vision and goals.• Supervised the supply chain implementation.
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Operations Intern
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Aug 2020 - Nov 2020
• Supported in the FSSC 22000 audit processes documentation and corrective actions programs.• Supported in QA and operations activities.
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Education
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2017 - 2022
Universidad Panamericana
Bachelor of Applied Science - BASc, Industrial Engineering -
2020 - 2020
University of Valencia
Business Administration and Management, General
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