Experience

BCS

• United States
• Software Development
• 1 - 100 Employee

• Senior Director, IT Projects and Data

  • Oct 2021 - Present

• Director of Process Control / IT Project Manager

  • Mar 2017 - Oct 2021

  • Led complex data integrations between the company's proprietary database and various client CRM / project management software platforms including SalesForce, Procure to Pay (Yardi), Voyager (Yardi), and Projecto. Reviewed interface documentation from software providers, collected customer requirements, created technical specifications, tested the final product, and managed data quality on an ongoing basis. Wrote the entire code for one custom client-side integration.• Directed the company's user acceptance testing team that is responsible for identifying bugs and interface improvements in their web application's test environment prior to each deployment of new features.• Developed new data management procedures to modernize and streamline the company's entire invoicing process; wrote queries in SQL Server to automate the collection of billing information for the company's Controller.• Reviewed financial data with company executives on a regular basis; developed proposals for staffing, operating procedures, technology improvements, and incentive programs to help the company meet operational efficiency targets.• Led the quality control team responsible for testing the company's web application for bugs prior to each software upgrade. Show less

• IT Project Manager

  • Nov 2012 - Mar 2017

  • Led software and process implementations for contracts worth between $100,000 and $1.5 million in annual revenue. Tasked with accountability for capturing customer requirements, establishing timelines and procedures, providing custom analytics, traveling to client sites, and consulting on best practices for management of vendor data and insurance documents.• Developed and deployed ad-hoc software solutions in JavaScript on a regular basis to automate manual data entry tasks.• Led the software innovation team; prepared specifications for upgrades to the BCS web application and developed new ideas to improve the user experience for clients and internal users.• Assisted commercial real estate clients with rolling out insurance compliance programs for vendors and tenants across their asset portfolios. This included developing an effective client field support system, producing training materials to distribute to regional teams, and creating guidelines for internal analysts to provide supplemental assistance to client personnel.• Developed quantitative analytics based on manager feedback to measure the performance and progression of 50+ employees; responsible for data gathering, analysis, optimization of system data collection, and rolling out the program to each account team.• Reviewed pricing and scope of work in contract drafts with company’s legal counsel to perform a cost benefit analysis and assist with the development of a preliminary budget for each contract.• Served as the manager of an eight-person team of insurance analysts for one year. Show less

• Compliance Auditor

  • Mar 2012 - Nov 2012

  • Reviewed insurance documents for the client's franchisees to ensure that they complied with the client's business requirements.• Led a data transfer automation project; migrated all insurance data and documents from an external provider to our company's new proprietary database.