Inside Sales Representative

• Jan 2022 - Present

Front Desk Agent

• Jan 2014 - Jan 2022

Responsibilities include taking and processing customer orders in a prompt fashion. Coordinate with production, shipping and the customer to deliver prompt ETAs and arranging shipping dates. Work closely with shop staff to establish a safe, friendly work environment as safety advisor. Make recommendations and help develop a safety program with head office and branch staff. Additional responsibilities include receiving raw materials for production and general office maintenance. Responsibilities include taking and processing customer orders in a prompt fashion. Coordinate with production, shipping and the customer to deliver prompt ETAs and arranging shipping dates. Work closely with shop staff to establish a safe, friendly work environment as safety advisor. Make recommendations and help develop a safety program with head office and branch staff. Additional responsibilities include receiving raw materials for production and general office maintenance.

Front Desk/Sales

• May 2013 - Sep 2013

Responsibilities include dealing with customers in a fast high pressure environment, taking time sensitive orders by phone, email and in person, giving out quotes, selling general merchandise. All while working closely with shipping, dispatch, outside sales, accounting and warehouse to provide service to customers. Establish respectful friendly relationships with existing clients and with walk in customers, assuring that their needs are met and that they will repeat business. Also responsible for displays, zoning of merchandise, receiving and inventory of general merchandise. Write and maintain special orders, research new products for customers working closely with suppliers and vendors.

Sales Consultant

• Feb 2013 - Mar 2013

Door to door sales in a highly competitive environment working 8-10 hours a day prospecting potential clients. Working closely with sales team to develop techniques and close sales on potential clients. Monitored daily sales as well as kept abreast on competition and potential deal-breakers. Door to door sales in a highly competitive environment working 8-10 hours a day prospecting potential clients. Working closely with sales team to develop techniques and close sales on potential clients. Monitored daily sales as well as kept abreast on competition and potential deal-breakers.

Connections Centre Associate

• Oct 2010 - Jan 2013

Responsible for reaching a monthly quota of contracts while ensuring best possible customer service. Utilizing proper daily inventory controls ensuring merchandise levels and shrink levels are monitored. Using product knowledge designed a sales strategy that opens a dialogue with potential customers. Following directions from department manger maintain and merchandise products ensuring a neat and orderly department. Key player in the establishment and setup of a brand new connections center. Helped move department into a section allowing for more merchandise and a 100% increase in salesExceeded monthly goals in a three month period by utilizing the S.A.L.E strategy

Department Manager of Electronics

• Mar 2009 - Oct 2010

Directly responsible for maintaining a high traffic sales area focusing on customer service and inventory control. Interviewed and trained associates in customer service, department maintenance, product knowledge and shrink awareness. Worked closely with management to schedule and reschedule associates based on season and experience. Managed inventory by evaluating and maximizing bin and shelf space based on sales rates to optimize value to customers. Proper utilization of customer service, scheduling and inventory controls effectively reduced shrink $20,000 over a two year period. Remodeled department during renovations resulting in a 25% sales increase over a one year period.

Sales Associate

• Nov 2008 - Mar 2009

Responsible for customer service in a fast paced high energy department. Worked closely with fellow associates focusing on customer service, merchandising, zoning and shrink awareness. Handled POS transactions, customer concerns, complaints and all returns. Modified a 16 foot flex section into a home theater demo aisle that boosted sales and increased customer traffic Promoted to department manager after 3 months as an electronics associate.

Installation Technician

• Apr 2008 - Nov 2008

Established working relationships with clients to ensure best possible install services. Kept client aware every step in installation working with them to ensure all concerns were met. Worked safely ensuring proper procedures and guidelines were followed. Maximized sales and profit using network and power based merchandise. Followed up with clients inside of a week to ensure satellite is functioning properly. Established working relationships with clients to ensure best possible install services. Kept client aware every step in installation working with them to ensure all concerns were met. Worked safely ensuring proper procedures and guidelines were followed. Maximized sales and profit using network and power based merchandise. Followed up with clients inside of a week to ensure satellite is functioning properly.

Writer/Photographer

• Mar 2007 - Feb 2008

Established oneself as a writer working across two newspapers with biweekly deadlines. Used interviewing techniques and photography skills created compelling and competent news and human interest stories. Utilized photo tools to touch up and convert photo files into usable formats. Average week entailed 39 stories and over 300 photos. Primary writer for the newspaper publishing approximately 40 news articles per week. Delivered first play by play coverage of a local sports team bringing the team closer to the community through the teams tribulations and experiences.