Field Infrastructure Engineer

• Oct 2022 - Present

Senior Software Engineer / Workato Developer ● Building and maintaining environments for running high-quality Workato product demonstrations ● Acquiring and managing SaaS/PaaS/IaaS platforms, applications, and technologies, used for demos and PoCs like Salesforce, SAP, Workday, NetSuite, ServiceNow, SnowFlake, AWS, GCP, etc. ● Design and build tools to help this team manage effectively the demo infrastructure ● Design and build tools and processes to help field team members be more productive creating and delivering demos, pocs, and creating new connectors Show less

Software Integration Engineer

• Jun 2021 - Oct 2022

Integration Developer ● To design, build and test a suite of contact center software platform that runs in the cloud as Software as a Service (SaaS). ● Configures custom IVR/ACD solutions using inContact’s proprietary GUI scripting software suite. ● Designs build, and test data integration solutions that leverage web service and API technologies using a proprietary scripting language similar to VB and Javascript. ● Builds custom stored procedures using SQL and doing on call support directly with clients to fix any issues and answer any inquiries on their scripts. Show less

Service Delivery Lead

• Apr 2021 - Jun 2021

IT Supervisor● Monitor and manages services to ensure that the company meets the client's expectations. Responsible for continuous service enhancement/improvement.

Digital Solutions Lead

• Feb 2021 - Apr 2021

IT Specialist● Responsible for ensuring the maximum availability of local digital solutions both for internal and external. ● To design, develop, maintain, and support local digital initiatives from requestors or stakeholders.

Software Engineer

• May 2019 - Feb 2021

CastIron and IIB Developer ● Developed Web Service APIs to let end systems communicate with each other. CastIron and IIB Developer ● Developed Web Service APIs to let end systems communicate with each other.

Data Analyst

• May 2018 - Jun 2018