Djurdjica Kostic

Travel Agent at Elamys Group
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Contact Information
us****@****om
(386) 825-5501
Location
FI
Languages
  • English Full professional proficiency
  • Finnish Native or bilingual proficiency
  • Serbian Native or bilingual proficiency
  • Russian Limited working proficiency
  • Kroatian Native or bilingual proficiency

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Bio

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Experience

  • Elamys Group
    • Finland
    • Travel Arrangements
    • 1 - 100 Employee
    • Travel Agent
      • Aug 2022 - Present

  • Nordmazing Oy
    • Finland
    • Advertising Services
    • Founder of Nordmazing Oy
      • Jan 2021 - Apr 2022

  • Yrityspörssi
    • Finland
    • Online Media
    • 1 - 100 Employee
    • Sales Manager
      • Aug 2021 - Dec 2021

  • NSF Telecom Ab
    • Finland
    • Telecommunications
    • 1 - 100 Employee
    • Sales and Marketing Manager
      • Oct 2020 - Feb 2021

      Sales and marketing strategy development and implementation. Sales and marketing strategy development and implementation.

  • Tallink Silja Oy
    • Finland
    • Travel Arrangements
    • 300 - 400 Employee
    • Senior Sales Agent, Finnish Tour Operator Sales
      • Sep 2014 - Mar 2020

      Managing customer service and tour operator group bookings via mail and phone. I worked in a team who's responsibility was planing and managing tour operators quotas and also sales follow ups with named tour operators. I have been involved in a project which goal was to modernise sales process between Tallink Silja and it's main tour operator partners trough integration development. My main responsibility was implementation and staff training together with other project team members.

    • Senior Sales Agent, Tour Operator Sales Russian Market
      • Oct 2008 - Aug 2014

      I worked for Russian market where my main responsibilities were customer service and tour operators group booking and sales follow ups.

    • Travel Sales Agent, B2C
      • Mar 2007 - Sep 2008

      Customer service via phone and mail at Tallink Silja Sales centre. Booking and managing reservation and helping customers with different questions related on Finnish and English language.

  • Holiday Inn Helsinki City Centre
    • Helsinki
    • Front Desk Receptionist
      • 2007 - 2007

      5 Months intership 5 Months intership

  • Travel Agency Kymmenmatkat Oy
    • Kotka
    • Travel Agent
      • 2005 - 2005

      6 Months intership. Learning about Russian market and working with visas. 6 Months intership. Learning about Russian market and working with visas.

  • S Group, Finland
    • Kotka
    • Cashier
      • 2003 - 2005

      Working as a cahier at Prisma. Working as a cahier at Prisma.

  • Restaurant Tulikukko, Kotka
    • Kotka
    • Assistant
      • May 2002 - Jun 2002

      Summer job. Working as an assistant in restaurant Tulikukko, Kotka Summer job. Working as an assistant in restaurant Tulikukko, Kotka

Education

  • Haaga-Helia University of Applied Sciences
    Master's degree, Aviation and Tourism Business
    2018 - 2020
  • Haaga-Helia University of Applied Sciences
    Bachelor of Hospitality Management
    2010 - 2013
  • Salpaus Further Education
    Tourism services producer
    2005 - 2007
  • Kotkan Lyseon Lukio
    Matriculation Examination
    2001 - 2003

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