Technical Support Analyst ll

• Jun 2022 - Present

Technical Support Anaylst l

• May 2022 - Jun 2022

Technical Support Assistant l

• Nov 2021 - May 2022

• As primary point-of-contact for IT Support team, respond to all end-user telephone, email requests, and online ticketing system for technical support in a timely manner. • Provide routine and basic technical assistance (level 1) to internal end-users (both Clinical and Administrative staff) • Track and monitor incidents to ensure timely resolution, and accurately organize and document information relating to the request. • Ability to recognize and triage incidents according to… Show more • As primary point-of-contact for IT Support team, respond to all end-user telephone, email requests, and online ticketing system for technical support in a timely manner. • Provide routine and basic technical assistance (level 1) to internal end-users (both Clinical and Administrative staff) • Track and monitor incidents to ensure timely resolution, and accurately organize and document information relating to the request. • Ability to recognize and triage incidents according to established priority levels, and communicate urgent needs to appropriate IT Staff. • Communicate effectively with IT Support team members, and ensure all incident details are transmitted accurately and efficiently. • Communicate IT inventory needs to IT Supervisor for ordering needed items.

Operations Project Manager

• Aug 2020 - Mar 2021

Trained new hires, managed sale and operation teams, generated strategy and financial reports for quarterly executive decision makings. At a kitchen and bath focused building material distribution wholesale company. Trained new hires, managed sale and operation teams, generated strategy and financial reports for quarterly executive decision makings. At a kitchen and bath focused building material distribution wholesale company.

Kitchen Designer & Marketing Assistant

• Mar 2018 - Jul 2020

Worked with clients in designing and selling kitchen and bath products. Trained new hires to design and sell to clients. Assisted with marketing content creations and executions. Worked with clients in designing and selling kitchen and bath products. Trained new hires to design and sell to clients. Assisted with marketing content creations and executions.