Djordje Grubac
Customer Care Specialist at Themes Kingdom- Claim this Profile
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English Professional working proficiency
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Slovenian Limited working proficiency
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Serbian Native or bilingual proficiency
Topline Score
Bio
Sasa Mirkov
Djordje is great member of any team, straight forward and kind at the same time, he is patient and direct in explanations and well organized when he is searching for solutions. I had privilege to work with Djordje on couple of projects and he was a great guy to work with. I would like to work with him again in future and to have him on my team.
Sasa Mirkov
Djordje is great member of any team, straight forward and kind at the same time, he is patient and direct in explanations and well organized when he is searching for solutions. I had privilege to work with Djordje on couple of projects and he was a great guy to work with. I would like to work with him again in future and to have him on my team.
Sasa Mirkov
Djordje is great member of any team, straight forward and kind at the same time, he is patient and direct in explanations and well organized when he is searching for solutions. I had privilege to work with Djordje on couple of projects and he was a great guy to work with. I would like to work with him again in future and to have him on my team.
Sasa Mirkov
Djordje is great member of any team, straight forward and kind at the same time, he is patient and direct in explanations and well organized when he is searching for solutions. I had privilege to work with Djordje on couple of projects and he was a great guy to work with. I would like to work with him again in future and to have him on my team.
Experience
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Themes Kingdom
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Serbia
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Software Development
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1 - 100 Employee
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Customer Care Specialist
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Mar 2013 - Present
Responsible for:- pre-sales support- resolving customers issues with the themes- providing customer support on several channels - testing & writing documentation for the new themes Responsible for:- pre-sales support- resolving customers issues with the themes- providing customer support on several channels - testing & writing documentation for the new themes
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Saturized
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Serbia
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Design Services
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1 - 100 Employee
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Project Manager
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Jul 2010 - Nov 2012
Project ManagerResponsible for:- Writing project documentation (estimations, FSDs, roadmaps, product requirement documentation)- Deploying tasks among team members- Keeping client up to date and writing various reports- Deploying smaller websites on the client’s serversQAResponsible for:- Manually testing and writing test cases (Testlink)- Reproducing and demonstrating issues to developers- Creating reports related to QA activities- Creating issues on issue tracking system (Redmine)
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Support and E-Commerce operative
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Jun 2009 - Jul 2010
Krstarica is lead Serbian web portal. - Developed the eBusiness strategy and online marketing plan for http://prodavnica.krstarica.com (now dysfunctioned) - Increased leads, online sales, and average order size lifting revenues substantially- Responsible for the development, administration and maintenance online assets- Increased online sales by 181% ( in period from July 2009 to February 2010)- Writing scenarios for call center support- Managing ticketing system and setting ticket priorities
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Sales manager
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Dec 2007 - Jun 2009
- Selling and maintaining software for accounting- Cooperation with existing customers- Support for technical questions - Selling and maintaining software for accounting- Cooperation with existing customers- Support for technical questions
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Education
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2002 - 2010
Univerzitet u Novom Sadu
Master, Information Technologies
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