Experience

Kanad Hospital

• United Arab Emirates
• Hospitals and Health Care
• 300 - 400 Employee

• Quality Manager

  • Sep 2021 - Present

• Nursing Quality Officer

  • Apr 2018 - Aug 2021



Universal Hospital Al Ain (previously Al Ain Cromwell Hospital)

• Al-Ain, Abu Dhabi, United Arab Emirates

• Quality Department In-charge

  • Apr 2017 - Feb 2018

  Universal Hospital Al Ain (previously known as Al Ain Cromwell Hospital) – Al Jimi, Al Ain UAE Quality In-Charge | April 17, 2017 - present • Lead accreditation activities and regulatory audits. Responsible for planning, implementing, and coordinating all activities designed to ensure HAAD regulatory compliance and continuously maintain JCI accreditation standards. • Oversee risk management and incident reports; includes creation of risk registers and dissemination of monthly risk management reports. • Analyze incidents, sentinel events, and other risk activities with hospital staff to identify improvement opportunities, including identification of trends and development of preventative measures. • Manage reviews and investigations of incidents that require Root Cause Analysis (RCA) or Failure Modes and Effects Analysis (FMEA) • Coordinate the review of policies, procedures and strategies to improve hospital quality and patient safety. • Participate in the Quality Improvement and Patient Safety (QPS) and other committees to promote risk management and patient safety initiatives. • Prepare and analyze quality and safety reports and develop/recommend strategies for improvement. • Promote a culture of safety and non-punitive reporting by supporting activities related to quality and risk reduction initiatives and compliance with patient safety standards. • Train and educate hospital staff about risk management and patient safety to promote quality practices and ensure compliance with all applicable laws and regulations. Perform other related duties as assigned or requested. Show less



Al Ain Cromwell Women and Children Hospital

• Al Ain, Abu Dhabi United Arab Emirates

• Quality Coordinator

  • Aug 2016 - Mar 2017

  • ISO 15189:2012 Quality Coordinator to laboratory • Takes part in the review and documentation of policies and procedures and forms of various departments. • Conducts data gathering activities to determine the documentation requirements of the various departments. • Handles the actual documentation of policy, procedures and protocols for various departments. Ensures that all documentations conform with the standards for document and records control. • Ensures that internal and external documents / records in the hospital are maintained and continuously updated. • Assists in the planning, implementation and post-conduct of other site visits and external quality endeavors of the hospital by any certifying bodies. • Coordinates with various departments to ensure that the hospital is prepared for any site visits. • Participates in the monitoring of compliance to the quality management system of the hospital. • Reports directly to the Quality Manager Show less



Kanad Hospital

• United Arab Emirates
• Hospitals and Health Care
• 300 - 400 Employee

• Quality Coordinator

  • Jun 2015 - Jul 2016

  • Joint Commission International Accreditation hospital wide (4th accreditation, May 2016) - JCIA Coordinator in Quality Department.• Coordinate quality improvement tasks and activities designed to ensure compliance with accreditation standards and regulatory requirements.• Monitor the Incident Report database and work with departments to develop action plans and mitigate adverse incidents.• Play an active role in implementing quality standards throughout the hospital.• Assists with policy review and update to ensure compliance with accreditation and regulatory standards.• Assist with medical record audits when needed for quality purposes.• Maintain a central register of Quality Improvement activities and reports.• Participate in hospital committees and other events that promote quality and patient safety.• Reports directly to the Quality Director. Show less

• Medical Records Clerk

  • Sep 2009 - May 2015

  • Prepare and maintain statistical reports such as inpatient, vaccination and birth statistics.• Prepare medical records KPI as well as Diabetic KPI in accordance with established procedures.• Audit medical records and ensure records are complete, assembled in standard order and filed appropriately.• Prepare Birth Notifications in HAAD system.• Assemble, scan and perform quality review to assure that all documents are identified properly.• Sort, file and collate variety of medical records and information such as laboratory, radiology reports and progress notes into patient’s medical records in appropriate sequence and in accordance with established procedures.• File and retrieve medical records by patient clinic number in accordance with established color-coded terminal digit filing.• Prepare appointment files.• Research lost or missing records in accordance with established procedures.• Examine patient medical records for completeness ensuring all required information included; note any deficiencies and refer to appropriate area for follow-up.• Answer telephone and take requests for medical records or information; sort requests and provide routine information such as clinic numbers, date of last visit and medical record locations to authorize requestors.• Create new health record for patients who have not previously been treated at Oasis Hospital.• Assist in retrieving and copying medical information from patient medical records to answer authorized requests in support of patient care activities.• Maintain accurate patient’s detail in computer system.• Maintain the confidentiality of all the obtained information.• Assist in the orientation of new staff. Show less



eData Services US, L.L.C.

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Medical Transcriptionist

  • Apr 2007 - May 2009

  • Transcribe medical reports dictated by the physicians and other health care providers including histories and physical examinations, progress reports, consultations, operative reports, discharge summaries, etc. • Interpret records from chart notes, progress report and other documents. • Edit reports requiring judgment as to content, accuracy and completeness. • Transcribe medical reports dictated by the physicians and other health care providers including histories and physical examinations, progress reports, consultations, operative reports, discharge summaries, etc. • Interpret records from chart notes, progress report and other documents. • Edit reports requiring judgment as to content, accuracy and completeness.