Customer Success Specialist

• Nov 2023 - Present

Team Lead and Sales Representative

• Nov 2022 - May 2023

Customer Support Specialist

• Jun 2019 - May 2023

Customer Service Representative

• Jun 2019 - Mar 2022

Answered and directed phones calls as necessary. Organize and prepare customer information files. Scheduled client meetings (online). Provide feedback to management regarding necessary changes and updates. Handle customer contacts in a friendly, courteous, and timely manner while demonstrating professional telephone and email etiquette. Self motivated and willing to seek support to provide world class service. Work cross-functionally with Tech Support & Accounting to… Show more Answered and directed phones calls as necessary. Organize and prepare customer information files. Scheduled client meetings (online). Provide feedback to management regarding necessary changes and updates. Handle customer contacts in a friendly, courteous, and timely manner while demonstrating professional telephone and email etiquette. Self motivated and willing to seek support to provide world class service. Work cross-functionally with Tech Support & Accounting to address any payment or charge related questions. Show less Answered and directed phones calls as necessary. Organize and prepare customer information files. Scheduled client meetings (online). Provide feedback to management regarding necessary changes and updates. Handle customer contacts in a friendly, courteous, and timely manner while demonstrating professional telephone and email etiquette. Self motivated and willing to seek support to provide world class service. Work cross-functionally with Tech Support & Accounting to… Show more Answered and directed phones calls as necessary. Organize and prepare customer information files. Scheduled client meetings (online). Provide feedback to management regarding necessary changes and updates. Handle customer contacts in a friendly, courteous, and timely manner while demonstrating professional telephone and email etiquette. Self motivated and willing to seek support to provide world class service. Work cross-functionally with Tech Support & Accounting to address any payment or charge related questions. Show less

Call Center Agent

• Dec 2018 - May 2019

In-bound and out-bound calls on a daily basis. I dealt with Bitcoin mining and got to expand my knowledge on this field. Searched relevant directories to find contacts, business addresses, and information for customers and employees. Connected callers with appropriate professional, department or business. Actively listened to customers' requests, confirming full understanding before addressing concerns. Participated in continuous improvement by generating suggestions, engaging in… Show more In-bound and out-bound calls on a daily basis. I dealt with Bitcoin mining and got to expand my knowledge on this field. Searched relevant directories to find contacts, business addresses, and information for customers and employees. Connected callers with appropriate professional, department or business. Actively listened to customers' requests, confirming full understanding before addressing concerns. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Worked flexible hours; night, weekend, and holiday shifts. Updated customer records in CRM to document interactions. Responded to customer inquiries with patience and positivity to establish excellent first impression. Show less In-bound and out-bound calls on a daily basis. I dealt with Bitcoin mining and got to expand my knowledge on this field. Searched relevant directories to find contacts, business addresses, and information for customers and employees. Connected callers with appropriate professional, department or business. Actively listened to customers' requests, confirming full understanding before addressing concerns. Participated in continuous improvement by generating suggestions, engaging in… Show more In-bound and out-bound calls on a daily basis. I dealt with Bitcoin mining and got to expand my knowledge on this field. Searched relevant directories to find contacts, business addresses, and information for customers and employees. Connected callers with appropriate professional, department or business. Actively listened to customers' requests, confirming full understanding before addressing concerns. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Worked flexible hours; night, weekend, and holiday shifts. Updated customer records in CRM to document interactions. Responded to customer inquiries with patience and positivity to establish excellent first impression. Show less