Dennis C.
Customer Onboarding Manager at Paligo- Claim this Profile
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English Native or bilingual proficiency
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Mandarin Native or bilingual proficiency
Topline Score
Bio
Credentials
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Workplace Mental Health Leadership Certificate
Queen's UniversityMar, 2020- Sep, 2024 -
GRC Professional Certification
GRC CertifyOct, 2022- Sep, 2024
Experience
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Paligo
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Sweden
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Software Development
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1 - 100 Employee
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Customer Onboarding Manager
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Feb 2023 - Present
• Created comprehensive e-learning/training content (text, video, quizzes) for the Paligo CCMS Platform • Design and pilot Instructor-Led Training (ILT) methodology for effective platform implementation and adoption • Coordinate internal stakeholders to drive progress and project completion • Deliver consultative guidance to clients for platform implementation • Created comprehensive e-learning/training content (text, video, quizzes) for the Paligo CCMS Platform • Design and pilot Instructor-Led Training (ILT) methodology for effective platform implementation and adoption • Coordinate internal stakeholders to drive progress and project completion • Deliver consultative guidance to clients for platform implementation
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OneTrust
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United States
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Software Development
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700 & Above Employee
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Implementation Consultant
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Feb 2022 - Mar 2023
• Provide consultative guidance implementing software solutions to key client stakeholders (C-Suite) at Enterprise and SME organizations utilizing “Train the Trainer” methodology.• Configure client platforms, aid with troubleshooting (ie. integrations, documentation upload).• Educate clients on Infosecurity/Compliance requirements and industry best practice (SOC2, ISO27001, GDPR, HIPAA).
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Customer Success Manager
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Nov 2021 - Feb 2022
• Ensure proper adoption and retention of the Tugboat Logic logic platform by Enterprise/SME clients• Build and maintain relationships with key stakeholders (C-Suite) at client orgs, identify potential up-sell opportunities• Provide guidance re: project management for Infosec/Compliance initiatives
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Customer Success Manager
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Sep 2019 - Oct 2021
• Create and strengthen relationships with key insurance partners (RBCI, Canada Life, Sunlife). • Achieved >100% of upsell target for 2020 – strategically position well-being products and services. • Onboard clients ensuring value generation from SAAS products (LifeWorks Integrated Health Solutions, LifeWorks Virtual Medicine). • Collaborate with both internal and external stakeholders ensuring deliverables completed; client escalations are resolved. • Build and maintain strong rapport with client decision makers (C-Suite). Show less
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Quarterback Transportation - Toronto & Cincinnati
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Canada
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Truck Transportation
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1 - 100 Employee
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Account Manager
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2018 - 2019
• Exceeded 100% of sales goal each month • Increased gross product generated by existing accounts by 200-600% over a 3-month span • Retained 100% of closed accounts • Achieved 100% of Key Performance Indicators • Documented prospect/customer information in Salesforce CRM • Exceeded 100% of sales goal each month • Increased gross product generated by existing accounts by 200-600% over a 3-month span • Retained 100% of closed accounts • Achieved 100% of Key Performance Indicators • Documented prospect/customer information in Salesforce CRM
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Education
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2013 - 2018
University of Toronto
Bachelor’s Degree - BSc, Genetics and Biotechnology
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