Experience

Alterstay

• Indonesia
• Hospitality
• 1 - 100 Employee

• Product Manager

  • Feb 2023 - Nov 2023

  Bali, Indonesia - Strategize to create new products in order to create better and different user experiences, what should be built, why it should be built, and how it should work. - Manage product development thoroughly from experiment to deployment to iteration. - Develop product roadmaps and user journeys and stories. - Conduct product sprints with a team of designers, engineers, and experience lead. - Initiate product discovery until product launch.



ZUZU Hospitality

• Singapore
• Hospitality
• 100 - 200 Employee

• Onboarding Channel Coordinator

  • Mar 2022 - Feb 2023

  Jakarta, Jakarta Raya, Indonesia - Manage a growing team on a specific onboarding step. - Track KPIs and metrics on a daily basis to have a clear understanding of performance and roadblocks in real time - Preparing a detailed project plan to schedule key project milestones, workstreams & activities - Work with the Head of Onboarding to constantly improve and re-invent our processes, organization and tools to become and remain an industry-leading onboarding team - Collaborate with stakeholders - Pass on ZUZU… Show more - Manage a growing team on a specific onboarding step. - Track KPIs and metrics on a daily basis to have a clear understanding of performance and roadblocks in real time - Preparing a detailed project plan to schedule key project milestones, workstreams & activities - Work with the Head of Onboarding to constantly improve and re-invent our processes, organization and tools to become and remain an industry-leading onboarding team - Collaborate with stakeholders - Pass on ZUZU values to the team and ensure a learning, benevolent and result-oriented team culture

• Product Designer

  • Nov 2021 - Feb 2023

  Jakarta Raya, Indonesia - Generate user journey & feature flowchart - Translating product requirement to tangible and visible product design - Create design concept according to initial product requirement - Considerate & define greatest UI/UX design for website & mobile site interface - Generate feature prototypes according to initial requirement - Communicating with PM to aligning the best flow and journey for user

• SEA Onboarding Specialist

  • Jan 2020 - Mar 2022

  Jakarta Raya, Indonesia - Responsible to proceed new listing on OTAs (especially: Tiket.com, Expedia, GMB & Airbnb) - Become liason between company, stakeholder & external - Auditing & analyzing underperforming properties / declining sales - Submit missing promotions/missing action on underperform properties - Processing migration property account on OTAs - Help to map the rate plan from our system to Channel Manager - Responsible for takeover invoices



PT Exabytes Network Indonesia (We are Hiring)

• Customer Support Executive

  • Oct 2017 - Nov 2019

  Jakarta - Processing order, payment and new sign up - Processing SSL order (Comodo, GeoTrust, SiteLock) and domains order (TLD and cTLD domains) - Provide and generating new hostings VPSs or dedicated servers for user - Provide additional for server (PLESK, cPanel, Panda Security, Symantec, R1Soft, Spam Experts) - Processing refund, renewal services - Follow up client's domain issues to registrar



PT Tokopedia

• Operational Support Controller

  • Nov 2016 - Aug 2017

  Area DKI Jakarta Responsible to maintain and monitoring content fraud and content violation which not in accordance with the company term & conditions. And also monitoring and action if any suspicious user/content on backend/website.

• Customer Care Officer - Email Specialist

  • Jun 2016 - Nov 2016

  Jabodetabek , Indonesia Responsible to replying customer emails, providing informations as customer needed, trying to resolve customer issues and maintaining KPI & SLA Score still on perform