Experience

AER Technologies, Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Electronic Specialist

  • May 2019 - Present



Global Solusindo Kompudata

• Indonesia
• Information Technology & Services
• 1 - 100 Employee

• Project Director

  • Sep 2012 - Jan 2019

  As a Service Group Head with more than 30 staffs. Director of Pre Sales and Post Sales for Project System Integration. Maintain relationship with key enterprise customer, partner principals. Main customers in Oil and Gas, Banking, Telecommunication. Projects : Large scale Seat Management (Client PC, Printers), WAN/ LAN Projects, Virtualization DC/DRC projects. Managing the P&L for projects, cost analysis Managing the SLA and project timeline for the IT lifecycle. As a Service Group Head with more than 30 staffs. Director of Pre Sales and Post Sales for Project System Integration. Maintain relationship with key enterprise customer, partner principals. Main customers in Oil and Gas, Banking, Telecommunication. Projects : Large scale Seat Management (Client PC, Printers), WAN/ LAN Projects, Virtualization DC/DRC projects. Managing the P&L for projects, cost analysis Managing the SLA and project timeline for the IT lifecycle.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director, Service Delivery

  • Sep 2009 - Jul 2012

  - Large Enterprice Service Executive, heading PMO team for deliver IT Services Projects such as Seat Management and Data Center projects in Indonesia. - Manage resources to met SLA target and project timeline. - Manage the P&L cost to make sure profitability based on the contract and planned. - Communicate with customer, relationship and heading regular project update meeting. - Monitor the overall service delivery team. - Large Enterprice Service Executive, heading PMO team for deliver IT Services Projects such as Seat Management and Data Center projects in Indonesia. - Manage resources to met SLA target and project timeline. - Manage the P&L cost to make sure profitability based on the contract and planned. - Communicate with customer, relationship and heading regular project update meeting. - Monitor the overall service delivery team.



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Director, Technology Services Group

  • Sep 2004 - Aug 2009

  Country Manager role heading 55 IT staffs. Manage 4 Departments for Pre Sales Support, Post Sales Support for Products and Solutions. Product range, PC, Notebook, Servers, Blade Servers, Storage, Unix Enterprise System. Running the Service Delivery function from design configuration, project rollout, project installation, maintenance support and bench repair operation. Country Manager role heading 55 IT staffs. Manage 4 Departments for Pre Sales Support, Post Sales Support for Products and Solutions. Product range, PC, Notebook, Servers, Blade Servers, Storage, Unix Enterprise System. Running the Service Delivery function from design configuration, project rollout, project installation, maintenance support and bench repair operation.



Acer

• Taiwan
• Computer Hardware Manufacturing
• 700 & Above Employee

• Director, Head of Customer Service Division

  • Apr 1998 - Aug 2004

  As a pioneer in building Service Center for Acer in Indonesia since the beginning of their operation in Indonesia in 1998. Manage the operations of Service Centers all over the country with over 30 Authorized Service Providers. Full function of Service Center Operation with Parts warehouse management to support the 2 hour express warranty support in Jakarta. Manage the Service P&L for warranty support and spare parts logistics. As a pioneer in building Service Center for Acer in Indonesia since the beginning of their operation in Indonesia in 1998. Manage the operations of Service Centers all over the country with over 30 Authorized Service Providers. Full function of Service Center Operation with Parts warehouse management to support the 2 hour express warranty support in Jakarta. Manage the Service P&L for warranty support and spare parts logistics.