Experience

BagsID
• Netherlands
• Airlines and Aviation
• 1 - 100 Employee
• VP Airline and Airport Development

  • Oct 2020 - Present


Etihad Airways

• Switzerland
• Hospitality
• 1 - 100 Employee

• Manager Baggage Network

  • Apr 2018 - Aug 2020

  - Globally responsible for creating and executing strategies for baggage handling- Globally responsible for network baggage performance- Introduced various online support tools (APPs)- Designed and delivered analytic PowerBi baggage reports- Delivered strategic baggage development for the new Midfield Airport- Redesigned and developed the Baggage Support Unit (12 direct reports)

• Manager Secondary Tracing and Recovery

  • Dec 2015 - Mar 2018

  - Globally responsible for secondary baggage tracing - Globally responsible for baggage compliance- Responsible for improving mishandled baggage worldwide- Designed and delivered new baggage handling procedures- Developed the Baggage Tracing Unit (10 direct reports)



KLM Royal Dutch Airlines

• Netherlands
• Airlines and Aviation
• 700 & Above Employee

• Operational Baggage Manager

  • Jan 2010 - Nov 2015

  - Daily responsible for all baggage handling Schiphol- Responsible for the Baggage Control Center and the Driver Allocation Unit. (8 direct reports)

• Business Consultant

  • Apr 2008 - Jan 2010

  - Leading various operational improvement projects

• Human Resources Manager

  • Jun 2000 - Mar 2008

  - Manager HR Shared Service Center (5 direct reports)- Manager HR information desk (call center)(5 direct reports)- Manager HR Cabin Crew replacement(2 direct reports)

• Reservation and check in agent

  • Jun 1993 - May 2000