Experience

BlueRock Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Account Manager

  • Feb 2022 - Present

  • Oversee blueRock’s largest client: The Archdiocese of Detroit (AOD) encompassing 30 entities & 3 schools• Selling the Shared Services Model (MSP Support Model) to other parishes within the Diocese• New client onboarding lead; responsible for the data gathering, communication, training, & project implementation including (not limited to) network refresh, RingCentral migration, AzureAD & 365 email migration.• Tier 3 point of escalation for service desk issues• Lead and mentor AOD members of the service desk• Weekly and monthly operations and status reporting• Continued work with Azure, Microsoft 365, Meraki Infrastructure, ConnectWise (CW) Manage, CW Automate, and CW Sell Show less

• Project Engineer

  • Mar 2020 - Feb 2022

  • Engineer, implement, and test solutions for customers using technology that meets their needs • Tier 3 point of escalation for service desk issues• Drafting and publishing client documentation, including network diagrams, assessment documentation, device configurations, and support procedures• Produced training videos for clients to help with the onboarding process for new employees• Perform on-site evaluation and sales engineering for client projects including network refreshes• Provide support and cross-training to both customer IT staff and internal team members on managed solutions to ensure a resilient support model.• Communication with customers keeping them informed of incident progress, discussing solutions that could help with company pain points and notifying them of impending changes or agreed outages.• Extensive work with Azure, Intune, Microsoft 365, Meraki, ConnectWise (CW) Manage, CW Automate, CW Sell, VMWare, Hyper-V, VuePilot, ITGlue, CodeTwo, Okta, PaperCut MF Show less



DMD Real Estate Management / Dandy Ventures

• Flint, Michigan, United States

• Director of IT and Assistant Financial Manager

  • Jun 2018 - Present

  • Recommend and implement improvements in the information technology infrastructure for efficiency and security to meet company needs. • Perform installations, configurations, backups, and maintenance of systems, desktops, and infrastructure • Create and manage social media platforms for three Colorado Pet Supplies Plus stores • Automated parts of the bank reconciliation process enabling the companies to eliminate an 8-11 month backlog for 18 accounts • Manage working capital through overseeing the accounts payable and accounts receivable operations • Experience with QuickBooks, Carbonite backups, Microsoft Dynamics AX Show less



Domino's

• United States
• Restaurants
• 700 & Above Employee

• Sr. Network Engineer

  • Apr 2016 - Jun 2018

  • Responsible for the configuration, deployment, and maintenance of the Cisco VoIP solution using Cisco ISR4321 routers, and Cisco 7962 IP phones in 400 company owned stores across the country. • Responsible for configuration and deployment of Cisco Meraki MX, MS, and MR devices • Built a SolarWinds environment to help monitor, backup, and maintain the Cisco ISRs • Manage inventory of routers, switches, phones, UPS battery backups, and network racks • Assist in daily level 3 support and other advanced help desk duties • Developed, tested, and implemented new features and builds for the Cisco VoIP system • Experience with Cisco IOS, Cisco Meraki cloud infrastructure, Cisco Prime Infrastructure, TCL scripting Show less



Wayne County Michigan

• United States
• Government Administration
• 700 & Above Employee

• Lead Systems Administrator

  • Apr 2013 - Apr 2016

  • Managed a team responsible for all telecommunications for Wayne County government • Responsible for the annual telecommunications budget of $2.5 million • Organized and planned county wide phone system upgrade to Cisco Voice over IP (VoIP) • Managed Microsoft Office Communications Server (OCS) VoIP environment (running at 3 locations) • Implemented and managed Open Text RightFax Fax over IP (FoIP) environment • Implemented a NACo award winning, county wide Bring Your Own Device (BYOD) program • Configured, Deployed, and managed the County’s Mobile Device Management (MDM) solution (AirWatch) to enhance security over the County’s data on personal and County issued mobile devices. • Directed and engineered enterprise-wide wireless access point deployment project • Analyzed the County’s mobile account reducing the County’s cost for mobility by over $220,000 annually • Managed Wayne County’s BlackBerry fleet using Blackberry Enterprise Server (BES) 5.0 and BES 10.2 servers • Experience with iOS, Windows, Android, and BlackBerry mobile operating systems • Responsible for adds, moves, changes and disconnections for over 6,000 Centrex and POTS phone lines • Member of request for proposal (RFP) committee for all telecommunications contracts and purchases Show less



Pet Supplies Plus

• United States
• Retail
• 700 & Above Employee

• Infrastructure Systems Engineer

  • Jan 2012 - Mar 2013

  • Assisted in a corporate office move - moving the data center, infrastructure, and 75 employees• Planned and directed a distribution center office move involving servers, office equipment, workstations• Implemented a IT Help Desk designed in the Dell Kace K1000 appliance• Manage a team to support the corporate office and store support trouble tickets• Responsible for corporate technology asset management• Built and maintained corporate system images in Dell Kace K2000 appliance• Backup company servers and data through the Unitrends system and Iron Mountain off-sight backup• Administer Microsoft Exchange email and ShoreTel VoIP phone system Show less

• Associate Information Technology Systems and Network Administrator

  • Jun 2009 - Jan 2012

  • Provided remote computer support for 235 stores around the country• Troubleshoot and resolve network, server, workstation, and user issues• Assisted with company-wide Payment Card Industry (PCI) compliance audit and IT licensure audit • Responsible for documentation and design of corporate server virtualization (VMware)• Planned, built, deployed, managed, and maintained corporate-wide ShoreTel VoIP environment• Email administrator; configured and managed spam and virus filtering• Setup servers, Multifunction Printers, infrastructure, new computers, and new users (network access and permissions)• Led company-wide recycling program correctly disposing of a variety of electronics• Experience with Active Directory, ShoreTel Voice over IP (VoIP) systems, FTP, SQL Enterprise 2008, Microsoft Office XP-2010 and Microsoft Exchange 2003-2010, Windows 2000-Windows 7, Server 2000-2008r2 operating systems Show less