Experience

WorkSpan

• United States
• Software Development
• 100 - 200 Employee

• Design Manger, Senior Product Designer

  • Feb 2021 - Present

  - Steered a team of five designers across 5 product areas, establishing a comprehensive design framework and fervently advocating for UX best practices, with a special focus on scalability and accessibility. - Crafted strategic direction for our SaaS product by synthesizing insights from diverse research initiatives. This resulted in supporting product expansion across areas such as Co-Invest, Co-Sell, Integrations, Admin Tools, and Marketplace - Instituted a standardized design process… Show more - Steered a team of five designers across 5 product areas, establishing a comprehensive design framework and fervently advocating for UX best practices, with a special focus on scalability and accessibility. - Crafted strategic direction for our SaaS product by synthesizing insights from diverse research initiatives. This resulted in supporting product expansion across areas such as Co-Invest, Co-Sell, Integrations, Admin Tools, and Marketplace - Instituted a standardized design process workflow, from storyboards, wireframes, hi-fi design, prototyping, to customer validation, elevating the design team's visibility and bolstering the impact of design initiatives. - Developed and implemented a design system that focused on consistency, aesthetics, clarity, efficiency, and simplicity. - Mentored and supported the professional growth of designers on my team, refining their skills in various aspects of design.

• Senior Product Designer

  • Mar 2019 - Feb 2021

  - Contributed to the design and launch of the WorkSpan Joint Sales product, a complex SaaS platform, ensuring shipping of high-impact features to customers. - Defined design and prototyping strategies in collaboration with PMs, focusing on user journeys, user testing, and customer needs. - Built the first Design System in Sketch and Invision, and continued to maintain and evolve the Design System according to WCAG 2.0

• Product Designer

  • Sep 2017 - Mar 2019

  Foster City • Perform product design from concept to launch. Empathize users and establish a solid understanding of use cases. Working closely with PM and engineers, I use low-fidelity wireframes to explore various possible solutions to problems and present the solutions visually based on requirements • Assist UX research to better understand user needs and usability issues



Pulse Secure

• United States
• Computer Networking Products
• 100 - 200 Employee

• Design Intern

  • Jun 2017 - Aug 2017

  San Jose • Design the Enterprise Mobility Management (EMM) solution for Windows 10 platform, adding desktop management to the current product line • Redesign the metrics dashboard for better data visualization



Quickstep Solutions

• Product Designer

  • Jun 2016 - Aug 2016

  • Thrived in a startup environment. Worked with the product manager on needs assessment and the information architecture of the new app • Designed most of the lo-fi and hi-fi wireframes • Cooperated with the UI designer to create a high fidelity prototype



Design Clinic

• UX/Product Designer

  • Jan 2016 - Apr 2016

  Ann Arbor • Collaborated with teammates to brainstorm the flow of the product • Interviewed target users to adjust the design • Iterated wireframes based on critiques from peers and a mentor • Iterated high fidelity mockups and presented to the client



Nielsen

• United States
• Technology, Information and Media
• 700 & Above Employee

• Research Assistant Intern

  • Jun 2014 - Oct 2014

  Guangzhou, Guangdong, China Customer Research Dept. • Participated in designing a research survey regarding consumer’s opinion about an updated version of shampoo • Conducted background research of a cigarette brand for further analysis