Diyala Almessyaty

Resources Manager at TRM Technologies Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Kanata, Ontario, Canada, CA
Languages
  • English Native or bilingual proficiency
  • Arabic Native or bilingual proficiency
  • French Elementary proficiency

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Credentials

  • Remote Employee Onboarding with Eduflow
    Coursera
    Aug, 2022
    - Nov, 2024
  • Foundations: Data, Data, Everywhere
    Coursera
    Aug, 2022
    - Nov, 2024
  • Remote Employee Onboarding with Eduflow
    Coursera
    Aug, 2022
    - Nov, 2024

Experience

  • TRM Technologies Inc.
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Resources Manager
      • Sep 2022 - Present

      Analyze job postings and review bids opportunities received from governmental and federal facilities Allocate resources that meet the client’s requirementsConduct virtual interviews to ensure submitting the candidates who are best fit for bids’ requirements Compile materials and maintain candidates’ updating database records. Scheduling interviews, and conducting research to locate potential job candidates.Manage and facilitate the government security clearance process and complete the expected bid preparation documentation and submission

  • IKEA
    • Netherlands
    • Retail
    • 700 & Above Employee
    • Senior Customer Service Representative
      • Jul 2019 - Sep 2022

      Resolving customer complaints for IKEA customers in Canada, managing database records, drafting status reports on customer service issues. Analyse reports from transport teams and service providers including quality reports and daily manifest reports from IKEA distribution centers across Canada. Work on different administrative reports to evaluate workload and help maintain a turnaround time of 24 hours. Resolving customer complaints for IKEA customers in Canada, managing database records, drafting status reports on customer service issues. Analyse reports from transport teams and service providers including quality reports and daily manifest reports from IKEA distribution centers across Canada. Work on different administrative reports to evaluate workload and help maintain a turnaround time of 24 hours.

  • DHL Global Forwarding
    • Germany
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Commercial Coordinator
      • Jan 2018 - May 2019

      Promote services offered by DHL and coordinate to provide services requested by the suppliers. Promote services offered by DHL and coordinate to provide services requested by the suppliers.

  • The First MicroFinance Bank - Syria
    • Syrian Arab Republic
    • Banking
    • 1 - 100 Employee
    • Relationship Officer
      • Jan 2016 - Dec 2016

      • Determine customer potentials and evaluate their needs to offer appropriate services.• Promoting offered services and offer recommendations• Follow up the processes of opening bank accounts. • Determine customer potentials and evaluate their needs to offer appropriate services.• Promoting offered services and offer recommendations• Follow up the processes of opening bank accounts.

  • Western Union
    • United States
    • Financial Services
    • 700 & Above Employee
    • Customer Service Representative
      • Jan 2015 - Dec 2015

      Assist clients in the process of transfer and exchange of money Assist clients in the process of transfer and exchange of money

Education

  • Jami't Al-Ba'ath
    Bachelor's degree, Banking and Financial Support Services
    2009 - 2015
  • Damascus University
    Certificate, Finance and Financial Management Services
    2013 - 2014

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