Experience

Mad Minds Creative

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Regional Account Manager

  • Oct 2023 - Present

  United States Upsell Unit



Smart Tech Lab

• Senior Manager

  • Sep 2022 - Sep 2023

  Karāchi, Sindh, Pakistan Project management + Upsell + Revenue growth



Salsoft Technologies (Pvt) Ltd

• Pakistan
• IT Services and IT Consulting
• 700 & Above Employee

• Account Manager

  • Mar 2022 - Sep 2022

  Lahore District, Punjab, Pakistan Handling Recurring Accounts + Retention



ibex. Pakistan

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Manager of Customer Experience

  • May 2018 - May 2021

  Karāchi, Sindh, Pakistan Customer Services Officer Making sure every customer who comes through the door leaves happy, a customer service assistant provides help and advice whenever they can. Answering queries and offering information, this job involves a lot of interaction with the general public as well as with colleagues in a variety of methods including face-to-face, over the phone, and via email. UCS - Universal Claim Specialist Served as a real-time front-line customer support specialist. Catering… Show more Customer Services Officer Making sure every customer who comes through the door leaves happy, a customer service assistant provides help and advice whenever they can. Answering queries and offering information, this job involves a lot of interaction with the general public as well as with colleagues in a variety of methods including face-to-face, over the phone, and via email. UCS - Universal Claim Specialist Served as a real-time front-line customer support specialist. Catering customer’s day-to-day concerns related to claims that they have initiated or willing to initiate. E-Support / Chats Served as a non-voice customer support specialist. Communicating with customers via email. Performed extensive research of customer's claims history. And ensuring the concern is resolved at first approach by forming up email that is precise and to the point yet detailed. Besides this, being a chat specialist was able to provide real-time and quick assistance to the customers having several multiple different concerns. Customer Experience Manager - RAD Being a customer experience manager the approach was to be an intermediary between the specialist and the customer. Catered escalated scenarios. Able to de-escalate the customers. To maintain a good and consistent customer experience went out of the way to provide exceptions that are applicable within the terms and policies of the company. Back Office Back office tasks include, making sure of customer's profile and data on our end, on our system is correct. Processing customer's requests for multiple different requirements Show less



Gargash Insurance Services LLC

• United Arab Emirates
• Insurance
• 300 - 400 Employee

• Senior Associate Consultant

  • Oct 2016 - Feb 2018

  Abu Dhabi, United Arab Emirates Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. • Calculate premiums and establish payment method. • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries • Develop marketing strategies to compete with other individuals or companies who sell insurance. • Ensure that policy… Show more Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. • Calculate premiums and establish payment method. • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries • Develop marketing strategies to compete with other individuals or companies who sell insurance. • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. • Explain features, advantages, and disadvantages of various policies to promote the sale of insurance plans. • Customize insurance programs to suit individual customers, often covering a variety of risks Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Relationship Officer

  • Dec 2015 - Apr 2016

  Abu Dhabi, United Arab Emirates Maximize on cross-selling growth of existing customers base and identify new potential selling • Follow up and close selling lead referrals • Consistently illustrate high levels of customer orientation and professionalism in day today • Establish and maintain strong relationships with customers and potential customers • Ensure adherence to cut off times and deadlines • Educate self on existing procedures and products • Ensure that bank policies and guidelines are consistently… Show more Maximize on cross-selling growth of existing customers base and identify new potential selling • Follow up and close selling lead referrals • Consistently illustrate high levels of customer orientation and professionalism in day today • Establish and maintain strong relationships with customers and potential customers • Ensure adherence to cut off times and deadlines • Educate self on existing procedures and products • Ensure that bank policies and guidelines are consistently and strictly followed Show less



Mashreq

• United Arab Emirates
• Banking
• 700 & Above Employee

• Sale & Service Officer

  • Nov 2013 - Mar 2015

  Abu Dhabi, United Arab Emirates To undertake market situation analysis to identify new business opportunities in co-ordination with Product Management and OCC To understand clients' businesses and anticipate the requirements through a consultative selling cess. To negotiate terms and conditions with clients to maximize revenue and profitability. To provide structured solutions to meet our clients' specific cash management and trade services requirements and prospects.



Bank Alfalah Limited

• Pakistan
• Banking
• 700 & Above Employee

• Customer Services Officer

  • Sep 2011 - Nov 2013

  To provide customer services and resolutions to the customers. To maintain Quality & ACT & ACW… To be multitasked with the systems To attend weekly trainings & departmental quiz. To take NFT transactions over the phone & with the complete procedures & verifications.



Royal Bank Of Scotland

• Phone Banker

  • Feb 2010 - Dec 2011

  Maintain and manage well-developed professional knowledge of entire products and services line offered. obtain branch and individual sales goals through promoting as well as cross-selling bank products. Support bank-broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross-selling. Perform for sure all duties along with responsibilities complying with set procedures and regulations.



The Resource Group

• United States
• Software Development
• 1 - 100 Employee

• Customer Services

  • Jan 2009 - Jan 2010

  Making sure every customer who comes through the door leaves happy, a customer service assistant provides help and advice whenever they can. Answering queries and offering information, this job involves a lot of interaction with the general public as well as with colleagues in a variety of methods including face-to-face, over the phone and via emal



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Sales Representative

  • Jan 2002 - Dec 2004

  kARACHI To ensure that Transaction Banking product revenues and profitability targets are achieved/ exceeded. To undertake market situation analysis to identify new business opportunities in co-ordination with Product Management and OCC To understand clients' businesses and to anticipate the requirements through a consultative selling process. To match clients' needs with product capabilities through presentation of tailored demonstrations and proposals. To negotiate terms and conditions… Show more To ensure that Transaction Banking product revenues and profitability targets are achieved/ exceeded. To undertake market situation analysis to identify new business opportunities in co-ordination with Product Management and OCC To understand clients' businesses and to anticipate the requirements through a consultative selling process. To match clients' needs with product capabilities through presentation of tailored demonstrations and proposals. To negotiate terms and conditions with clients to maximise revenue and profitability. To provide structured solutions to meet the specific cash management and trade services requirements of our clients and prospects. To undertake a disciplined product-oriented sales management process. To monitor, track and report on sales activity on a periodic basis and to ensure action is taken to meet sales targets. Show less