Experience

Caravan and Motorhome Club

• United Kingdom
• Travel Arrangements
• 300 - 400 Employee

• Commercial Analyst

  • Nov 2022 - Present



British Airways Holidays

• United Kingdom
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Yield Analyst

  • May 2017 - Nov 2022

  During my time at BAH, I have worked my way up the ranks, taking on more responsibility across the company and developing my skills as an analyst. I have worked hard to develop a great relationship among the wider BAH teams including Marketing and Aviation, which was recognised with an EOY award. In my current role, I have a variety of responsibilities that contribute towards ensuring our department in making profit. In more recent times, I have been developing my skills by working on a closer basis with Marketing, helping to provide insight about campaign success and areas to improve. I regularly lead team catch-ups to discuss the commercial success of partner performance. This involves identifying problems and working with our Partnership managers to eliminate them. Another key aspect of the role is looking into customer trends, finding key opportunities, and yielding accordingly to achieve positive commercial performance. ❖ Accountable for providing advice and expertise on pricing to the business❖ Key account yield analyst, in charge of identifying issues and opportunities❖ Accountable for identifying risks and opportunities, and taking action to mitigate or maximise accordingly❖ Accountable for providing Profitability analysis on promotional campaigns and yielding decisions.❖ Accountable for monthly forecasting❖ Responsible for completing wash-ups on our major campaign and marketing activity.

• Yield Executive

  • Nov 2015 - Apr 2017

  ❖ Contribute to generating and executing price changes to maximise yield and to providing prices to Marketing & Distribution to support marketing activity.❖ Contribute to reviewing and analysing booking & web data and competitor analysis to understand destination performance and maximise profitability.❖ Contribute to reviewing the price points, range of product and inventory within own destinations and highlighting issues to the relevant teams as appropriate.❖ Contribute to the design and delivery of user training for applicable systems within own area.



lowcostholidays

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Contract Administrator

  • May 2013 - Oct 2015

  To load, maintain and proactively improve the process for loading contracted hotel agreements for leading on-line travel business.Securing profitability through ensuring 100% accuracy of workload.Working within a team to maximize profitability of all programs on sale.Bringing news destination program to the market through timely and targeted workload completion.Proactively maintain and monitor an ever-changing and fluid product, meeting the business demands on a daily basis.Assisting with the quality assurance of the department workload and tasks performed.Support offered to sales teams to secure targets and objectives.Investigative work, when unexpected issues arise, seen through to resolution.

• Call Center Supervisor

  • Mar 2012 - May 2013

  Key member of close-knit shift working team with multifaceted responsibilities. Handling incoming communication from end user customers of market leading on-line travel agency.Overseeing the prioritised distribution of all emailed correspondence across multiple mailboxes.Management of in-resort and pre-departure enquiries.Authorise monetary settlements when in excess of out-sourced fulfilment centre guidelines.Excellent communication skills, both written and oral.Strive to exceed expected levels of service to all customers, both external and in-house.



lowcosttravelgroup

• Travel Arrangements
• 1 - 100 Employee

• Pricing Specialist

  • May 2014 - Dec 2014

  Support in the optimisation of yield management in line with revenue & margin targets, directional selling into castle bed deals.Provide tactical offers promoting our best deals.Responsible for margin management and pricing.Monitoring and analysis of sales to ensure the maximum possible yield is achieved.Monitor competitor pricing and take action to optimise yield.Provide day-to-day commercial and analytical support for all brands and source markets. Support in the optimisation of yield management in line with revenue & margin targets, directional selling into castle bed deals.Provide tactical offers promoting our best deals.Responsible for margin management and pricing.Monitoring and analysis of sales to ensure the maximum possible yield is achieved.Monitor competitor pricing and take action to optimise yield.Provide day-to-day commercial and analytical support for all brands and source markets.



Tulleys farm

• Duty Manager

  • Oct 2010 - Dec 2012

  Worked part time at tulleys farm for over a 3 year period. Worked on the easter, halloween and christmas events. Role included working within a team to deliver a great service while under pressure. Worked part time at tulleys farm for over a 3 year period. Worked on the easter, halloween and christmas events. Role included working within a team to deliver a great service while under pressure.