Dixie Read
Public Safety Dispatcher at St. Mary's University- Claim this Profile
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Topline Score
Bio
Credentials
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ADVANCED TELECOMMUNICATIONS OPERATOR
TCOLEAug, 2013- Oct, 2024 -
BASIC TELECOMMUNICATIONS OPERATOR
TCOLEAug, 2013- Oct, 2024 -
INTERMEDIATE TELECOMMUNICATIONS OPERATOR
TCOLEAug, 2013- Oct, 2024 -
TELECOMMUNICATIONS OPERATOR
TCOLEFeb, 2009- Oct, 2024 -
TEMPORARY TELECOMMUNICATIONS OPERATOR
Telecommuncations OperatorDec, 2008- Oct, 2024
Experience
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St. Mary's University
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United States
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Higher Education
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700 & Above Employee
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Public Safety Dispatcher
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May 2019 - Present
●Licensed Master Telecommunicator ●Answer administrative and 911 phone lines assisting with a wide variety of citizens’/students/Professors/staff needs either directly or by forwarding them to the appropriate department, agency or resource. ●Monitor and dispatch via multiple radio channels emergency and routine traffic for numerous EMS/FIRE/POLICE agencies and support services via CAD/OMNIXX/LETS ●TCOLE/TCLOSE certified ●CERTIFIED EMS/FIRE SERVICE/POLICE DISPATCH ●Provide annual support to Fiesta Oyster Bake and all supporting events leading up to its arrival. ●Assist in various administrative tasks, including Parking Coordination, to fill in for coworkers during lunch/vacation/leave.
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R&H Liquor
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New Braunfels Tecas
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Retail Associate
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Nov 2017 - Jul 2019
●Assisted customers in locating products of choice. When customers weren't which product they wanted I could help them make an informed choice based on their upcoming needs. ●Stocked & rotated product from the warehouse to display shelves & maintained refrigerated cooler stock. ●Answered phone lines and assisted with a wide variety of citizens’ needs. ●Used a POS system to cash out customers when they were ready. ●Recorded bar/restaurant orders over the phone then filled & billed accordingly. ●TABC Certified
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Southwest Texas Regional Advisory Council
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United States
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Hospitals and Health Care
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1 - 100 Employee
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MEDCOM Coordinator
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Jul 2018 - May 2019
●Coordinated the transfer of trauma patients from areas without access to level one trauma centers to provide them access to the care needed for their level of injuries. ●Answer administrative phone lines assisting with a wide variety of Doctors & Hospitals needs either directly or by connecting them to the appropriate department, agency or resource. ●Monitor multiple radio channels of emergency and routine traffic for Law Enforcement responding to behavioral health calls for service. ●Directed Law Enforcement Officers to appropriate behavioral health facilities, based on specific criteria, preventing non-medical patients from utilizing unnecessary medical resources. ●Monitored Air Medical traffic for safety. ●Supported & deployed Mass Casualty/Natural Disaster response teams from statewide emergency services agencies.
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Comal County Sheriffs Office
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3005 W. San Antonio St., New Braunfels Tx. 78130
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Public Safety Dispatcher
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May 2017 - Jul 2018
As a Comal County Sheriffs Office Public Safety Dispatcher I was responsible for answering phones, both administrative and 911. Dispatching Police/Fire/EMS, providing pre-arrival instructions until first responders arrived. I was also required to monitor & respond to our NCIC terminal, send out administrative messages, perform all available entries/activities within the system. These actions are all required to be done simultaneously requiring excellent multitasking skills and I was promoted to shift lead before my three year anniversary with the Agency.
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Converse Texas Police Department
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402 S. Seguin, Converse Texas 78109; 210-658-2322
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Shift Lead-Public Safety Dispatcher/911 Operator
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Dec 2012 - May 2017
As a PSD Shift Lead I currently work directly under the Supervisor of Communications for the City of Converse Texas Police Department. As a Shift Lead I perform all the duties of a Public Safety Dispatcher/911 Operator and provide guidance and instructions to other Dispatchers/911 Operators on shift. In the absence of the Supervisor, the Shift Lead ensures the smooth operation of dispatching and clerical functions for Police, Fire & EMS services, effectively and efficiently assists in managing shifts and directing work activities to ensure prompt professional communications to all City services and the public. I currently possess my Advanced Telecommunicators Certification and will be eligible for my Masters in Telecommunications Certification within the next 90 days
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Comal County
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Government Administration
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100 - 200 Employee
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Shift Lead-Public Safety Dispatcher
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Dec 2008 - Jun 2012
As a Comal County Sheriffs Office Public Safety Dispatcher I was responsible for answering phones, both administrative and 911. Dispatching Police/Fire/EMS, providing pre-arrival instructions until first responders arrived. I was also required to monitor & respond to our NCIC terminal, send out administrative messages, perform all available entries/activities within the system. These actions are all required to be done simultaneously requiring excellent multitasking skills and I was promoted to shift lead before my three year anniversary with the Agency.
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California Highway Patrol
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Law Enforcement
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700 & Above Employee
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Public Safety Dispatcher
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Apr 2002 - Feb 2003
Answer incoming 911 calls and direct them to the correct jurisdictional radio operator. I started as a call taker, which is common, then moved on to the FSP (Freeway Service Patrol) radio channel. FSP were personnel contracted by the CHP to keep traffic moving during peak hours. They provided assistance to drivers of disabled vehicles helping them out of the lanes of traffic & ultimately off the freeway for more permanent repairs. I had to leave just before I was able to reach the Patrol area radios.
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Southern California Edison (SCE)
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United States
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Utilities
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700 & Above Employee
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Armed Nuclear Security Officer
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Sep 1991 - Jan 2002
As an Armed Nuclear Security Officer my job was to protect company personnel and property from harm or danger. Observe & report any suspicious activity to my Chain of Command. I regularly patrolled both the inside and outside of the facility and recorded my findings daily. I was also promoted into the computer monitoring stations where I would view the plant via CCTV, answer and respond to alarms and assist Fire & Emergency Services to scene if I were not already there. Each Officer was required to maintain their 'First Responder' status, as well as their weapons and tactics certifications via annual retraining both in the field and classroom.
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Education
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Marina High School, Huntington Beach California 92649
Community
