Experience

Stewart Tubular Products, LLC

• United States
• Oil and Gas
• 1 - 100 Employee

• Sales Assistant

  • Apr 2015 - Present

  Responsibilities include providing support to the Inside Sales, Technical Sales, and Senior Technical Sales positions including all clerical, administrative, and logistical functions as required. Indirectly supervise day to day activities of the Sales Administrators. Create work assignments and assess workloads. Assist Sales and Marketing Director in performance evaluations and train new Sales Administrators upon hire. Responsible for performing the same duties the Sales Administrators perform (as required), in addition to:- Obtaining quotations and creating purchase orders for stocked items.- Record-keeping, including sales incentive reports, manufacturing cost reports, and other special reports as required.- Reviewing and assigning work to Sales Administrators.- Handling sensitive documentation and reports for the Sales and Marketing Director and Executive Management.- Assisting Sales and Marketing Director and Executive Management with special projects as required.- Performing as back-up to the receptionist as required; providing assistance to the Office Manager and other department heads as assigned and any other duties as assigned by Sales. Show less

• Sales Administrator

  • Apr 2013 - Apr 2015

  Provided support to the Inside Sales, Technical Sales, and Senior Technical Sales positions, including all clerical, administrative, and logistical functions required by the sales department.- Independent preparation of all sales and purchasing documents.- Logistics, including preparation of shipping documents, packing lists and bills of lading; arranging and expediting shipments.- Inter-departmental delivery of documents.- Record-keeping, including inventory posting, sales reports, customer inventory, shipping records.- Fax, copy, and file as required by the sales group.- Scan and file mill test reports.- Review all complete orders and turn into accounting for billing.- Assist Sales and Marketing Director, and Sales with special projects as required.- Coordinate the creation of certifications.- Other duties as assigned by Sales Show less



The Marker Group

• Client Services Specialist

  • Apr 2012 - Apr 2013

  Client Services Specialist, Ancillary Services Responsibilities included supporting clients with online record portal as well as providing a wide and varying range of administrative support to multiple departments through the use of many MS Office programs and other proprietary software. - Collaborated with clients via phone and email several times a day regarding multiple litigations/projects - Issued client access to enable viewing of specific records online and troubleshot website login and password issues - Receive the records provided to us electronically from the facilities from which we have sent requests and distribute as necessary - Assigned sets of records to a team of in-house Medical Professionals Executed tasks with a painstaking attention to detail in a fast-paced environment, including the proofreading and uploading of final documents for submission to clients - Performed quality assurance for the accuracy and upkeep of the database per organizational and industry standards - Responsible for upkeep of custodian proprietary authorization site via MS FrontPage Record Collection & Analysis Specialist/Case Investigator Responsible for obtaining, reviewing and extracting information from records obtained through multiple sources in order to assist a national clientele of prominent law firms, insurance companies and corporations. - Reviewed/interpreted content of the records obtained in order to create an index of custodians and facilities through which additional records could be requested - Scrutinized the compiled index of facilities and compared it to the internal database to identify all potential custodians - Interfaced with the facilities via phone/email to obtain newly identified records according to needs of the clientele - Within a couple months of my hire date, I was quickly promoted to work directly with clients due to my exceptional customer service skills Show less



Rockwell Collins

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Administrative Assistant

  • Aug 2002 - Oct 2011

  Senior Department Support CoordinatorResponsibilities included data entry, maintenance of information and documentation into the company's in-house Microsoft Access database in support of clientele and multiple internal teams. Information entered included data on multiple worldwide airports, FBOs and countries as well as information on clientele, their fleet of aircraft and crew and passenger data. - Coordinated with multiple departments to collect and distribute information to all personnel involved in the successful flights of the company's customers - Performed quality assurance for the accuracy of database entries per organizational and industry standards - Implemented the standards by which entries are made in the database - Executed tasks with a painstaking attention to detail in a fast-paced environment - Trained and educated new team members according to policy and quality standards, including the creation of a training manual that I maintained and updated regularly - Queried the database to generate reports to check information entered on the client's end to ensure accuracy and consistency with the company's internal policies and procedures TSA Waiver Liaison The liaison between clients (private and charter General Aviation operators) and the Transportation Security Administration's international waiver branch. TSA waivers are required for certain operations to/from/within the United States. I was the single liaison for our clients to the TSA and was responsible for every step in the waiver process, up to and including delivery of the approved waiver to the client. - Interfaced with client operators via phone and email to determine and collect all TSA required data based on the client's trip plans and purpose - Drafted and processed waiver documentation for clients per TSA standards - Obtained waiver approvals and delivered to the client - Provided support to clients and team members on an on-call basis as client need required Show less

• Administrative Assistant

  • Aug 2002 - Oct 2011

  Per-Leg Billing and Trip Quote Administrator Responsible for creating quotes for clients based on services requested along with multiple other criterion. Often quotes for numerous scenarios would be requested requiring the quote to be run multiple times, fostering constant communication and cooperation with clients. Once a client agreed to the quote, it was then directed to the associated flight department to initiate the trip planning set up process. - Interfaced with clients via phone and email - Demonstrated patience, diligence, and impeccable customer service in working with clients to build a quote suitable to their travel needs - Created quotes in a proprietary Microsoft Access based program in order to produce an invoice and bill the client Receptionist Acted as the company’s first point of contact with clients, and as such the primary objective was to provide a professional and inviting first impression while promptly addressing client requests. Responsibilities included answering a multi-line phone system and transferring phone calls to appropriate personnel throughout a company of 200+ employees. The position required a pleasant personality and dependability along with being detailed-oriented and resourceful. - Answered incoming phone calls quickly and courteously - Provided a wide range of administrative support to the direct manager and other colleagues - Maintained the general appearance of office, kitchen and public areas - Copied, collated, bound, stapled and filed documents and reports for numerous departments - Greeted persons entering the organization in a professional manner while restricting their access to the facility without proper escort - Trained and educated new team members according to company policy and regularly updated the manual containing standard operating procedures as necessary Show less